Summary
Seeking professional sales job that allows me to use previous experience in sales and customer service to further advance my career. Customer-oriented Reservation Agent with over 15 years of experience in sales. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
17
17
years of professional experience
Work History
Reservation Sales Specialist
The Walt Disney Company
Orlando, FL
10.2017 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
- Handled billing information over phone.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Retail Sales Consultant
AT&T Mobility
Aliso Viejo, CA
02.2012 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Supervisor
Starbucks Coffee Company
Orange, CA
01.2007 - 02.2012
- Organize and run shifts to the best of my ability as to fulfill the mission statement “Inspire and nurture the human spirit-one cup, one person, one neighborhood at a time.” Acting cash controller, responsible for balancing store funds throughout the day
- Assign and delegate tasks to my team to achieve legendary customer service and to keep the store up to QASA cleanliness standards
- Motivate and inspire my team to reach all sales goals set before us, and to embrace new products with the enthusiasm they deserve.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
Host
Attractions, Walt Disney Company
Anaheim, CA
01.2006 - 01.2007
- Manage guest expectations and needs as to create the most “magical” experience possible
- Deliver industry leading customer service to every guest
- Assist with the flow and movement of guest traffic around Disneyland park
- Ensure that attractions were operated at the highest level of safety standards
- Ensure proper operational standards were understood and used on a daily basis.
Education
Bachelor of Science - Information Technology Project Management
02.2025
Certification - International Business
Associate of Arts - Communications
High School Diploma -
2005
GPA: 3.9, President, National Honors Society, Key Club
Skills
- Years of exceptional and industry leading customer service
- Experience in business development/growth and progressive sales
- Bank balancing and proper cash handling procedures
- Team management, ability to motivate towards a specific goal
- Train new team members using standard operating procedures and guidelines
- Personalized Customer Service
- Phone Etiquette
- Customer Needs Assessments
- Agent Assistance
- Upselling Proficiency
- Customer Experience
- Efficient Service
- Consultative Sales Approach
- Customer Reservations
- Telephone Reservations
- Customer Loyalty
- Quote Generation
Timeline
Reservation Sales Specialist - The Walt Disney Company
10.2017 - Current
Retail Sales Consultant - AT&T Mobility
02.2012 - 03.2018
Supervisor - Starbucks Coffee Company
01.2007 - 02.2012
Host - Attractions, Walt Disney Company
01.2006 - 01.2007
Purdue University Global - Bachelor of Science, Information Technology Project Management
Santa Ana College - Certification, International Business
University of Hawaii At Manoa - Associate of Arts, Communications
Laguna Hills High School - High School Diploma,
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