Cameo Howell
Guthrie
Summary
Proven Office Manager with a track record of enhancing operations at Edmond Family Eye Care through expert office administration and exceptional customer service. Skilled in optimizing billing processes and improving revenue, while fostering an inclusive environment for a diverse team. Demonstrates outstanding organizational skills and a knack for effective communication, ensuring high levels of patient and staff satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Edmond Family Eye Care
08.2013 - Current
- Manage daily administrative tasks to ensure smooth operations within the office.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Optimize a busy schedule, ensuring all patients are seen in a timely manner.
- Managing 11 employees with various personalities and from different cultures for a large 3 physician practice.
- Create and manage electronic patient records, while following strick adherence to HIPAA regulations maintaining patient confidentiality and security.
- Encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Address and remedy all patient or team member issues.
- Gather and organize information from sales representatives ensuring the physicians receive relevant details to make informed decisions about the products used within the office.
- Coordinate regular staff meetings to address challenges, discuss solutions, and share best practices with the team.
- Assist physicians and sales representatives in special presentations to enhance employee expertise by preparing agendas and training documents.
- Facilitate on boarding sessions and on the job training for new hires, bolstering their knowledge and skill set.
- Proficient in all preliminary, diagnostic, and advanced testing equipment.
- Skilled optician able to fulfill patient’s visual needs by customizing eyeglass orders to fit their lifestyle as well as personal aesthetic.
Breakfast Attendant
Hilton Garden Inn Bricktown
01.2016 - 01.2022
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Displayed strong attention to detail when setting up buffet stations and cleaning the dining area after service.
- Handled high pressure situations calmly while multi-tasking efficiently during peak service times.
- Made sure guests had an enjoyable experience while in our city and assisted with further travel arrangements as needed.
- Coordinated special events from large banquets to small business meetings.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Front Desk Receptionist
Hilton Garden Inn Quail Springs
01.2012 - 09.2013
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed reservations, events, and meetings.
- Delivered outstanding first impressions by warmly greeting guests upon arrival.
- Managed high volume phone calls’, directing inquires to the appropriate personal for prompt resolution.
- Scheduled reservations accurately, reducing conflicts or double bookings.
Receptionist
The Greens Country Club
09.2010 - 02.2012
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
General Business
Oklahoma Christian University
Edmond, OKSign Language Interpreter Training Program
Oklahoma State University - Oklahoma City
Oklahoma City, OKHigh School Diploma -
Edmond Memorial High School
Edmond, OK05.2010
Skills
- Customer Service
- Leadership and Team Management
- Organizational Skills
- Attention to Detail
- Excellent multi-tasking ability
- Customer Relations
- Administrative Support
- Excellent Time Management
- Skilled in Microsoft Office Suite
Certification
Certified Paraoptometric
Timeline
Breakfast Attendant
Hilton Garden Inn Bricktown
01.2016 - 01.2022
Office Manager
Edmond Family Eye Care
08.2013 - Current
Front Desk Receptionist
Hilton Garden Inn Quail Springs
01.2012 - 09.2013
Receptionist
The Greens Country Club
09.2010 - 02.2012
General Business
Oklahoma Christian University
Sign Language Interpreter Training Program
Oklahoma State University - Oklahoma City
High School Diploma -
Edmond Memorial High School
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