Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Headset & Server
Sonic
07.2023 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers
Handled cash transactions accurately, contributing to balanced daily financial reports
Used slow periods to restock supplies, ice, trays, and delivery bags.
Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for sonic drive in with social relevancy and intentionality.
Cashier
Wingstop
02.2023 - 08.2023
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Worked closely with shift manager to solve problems and handle customer concerns.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Hostess
Red Robin
12.2022 - 02.2023
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Monitored seating area and checked restrooms regularly to keep spotless.
Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Hostess
Claim Jumper
01.2022 - 06.2022
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of servi
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier
Knotts Berry Farm
06.2021 - 12.2021
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.