Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cameran Harper

Las Vegas

Summary

Dynamic training leader with a proven track record at Chick-fil-A, specializing in curriculum design and performance management. Expert in developing impactful training programs that enhance employee skills and foster workforce development. Strong emotional intelligence and relationship-building abilities drive successful mentoring and coaching initiatives, resulting in improved team performance and engagement.

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Pathway (Chick-fil-A learning platform).

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 4 years of progressive training experience and take on challenging new role.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Training

Chick-fil-A
08.2021 - Current
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed new employee orientation training process
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted training courses and prepared videos for long-term use.
  • Organized training manuals, multimedia visual aids, and other educational materials.
  • Communicated all learning and performance objectives and training assessments to upper management.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Developed departmental systems and procedures to better align workflow processes.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Courtesy Clerk

Smiths Food And Drug
09.2020 - 10.2021
  • Returned unwanted items to correct store locations.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Science - Business Management

University of Nevada, Las Vegas
Las Vegas, NV
05-2027

Associate of Science - Business Administration

College of Southern Nevada
Las Vegas, NV
05-2025

Skills

  • Leadership development
  • Curriculum design
  • Mentoring
  • Coaching
  • Performance management
  • Learning management systems
  • Performance evaluation
  • Workforce development
  • Management staff collaboration
  • Emotional intelligence
  • Relationship building
  • Decision-making

Accomplishments

  • Supervised team of 30 staff members.
  • Achieved a high car count through effectively helping with implementing new bagging systems.

Certification

  • Servsafe Certification

Timeline

Director of Training

Chick-fil-A
08.2021 - Current

Courtesy Clerk

Smiths Food And Drug
09.2020 - 10.2021

Bachelor of Science - Business Management

University of Nevada, Las Vegas

Associate of Science - Business Administration

College of Southern Nevada

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