Cameran Johnson
Tuscaloosa,AL
Summary
Dedicated and results-driven Customer Service Representative with a proven track record in handling healthcare inquiries and providing exceptional member support. Seeking to contribute expertise to a dynamic healthcare organization.
Overview
6
6
years of professional experience
Work History
Healthcare Consulting Associate
AllureAccounts Ace
03.2021 - 08.2023
- Answered diverse range of incoming calls from members, addressing their healthcare inquiries and providing accurate, helpful information.
- Established rapport with members by consistently using friendly, courteous, and professional manner, resulting in 35% increase in customer satisfaction scores.
- Efficiently collected and verified member demographics, ensuring accuracy in system. Achieved 25% improvement in data quality.
- Collaborated with internal and external departments to connect members to appropriate resources and services, increasing cross-functional teamwork and collaboration by 10%.
Remote Accounts Payable Associate
RadianceReckoner
01.2018 - 12.2020
- Collaborated with providers, insurance carriers, and vendors, ensuring seamless communication and member satisfaction.
- Successfully completed special projects and duties assigned by management, consistently meeting or exceeding expectations.
- Proven record of managing tasks with timely follow-up and multi-stakeholder communication.
- Processed tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
Education
Bachelor of Science - Psychology
Stillman College
Tuscaloosa, AL05.2022
High School Diploma -
Linden High School
Linden, AL05.2019
Skills
- Healthcare Inquiries Handling
- Member Rapport Building
- Demographics Verification
- Task Management
- Problem Resolution
- Multi-stakeholder Communication
- Policy Adherence
- Special Project Execution
- Customer Satisfaction Improvement
- Team Collaboration
Timeline
Healthcare Consulting Associate
AllureAccounts Ace
03.2021 - 08.2023
Remote Accounts Payable Associate
RadianceReckoner
01.2018 - 12.2020
Bachelor of Science - Psychology
Stillman College
High School Diploma -
Linden High School
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