Summary
Overview
Work History
Education
Skills
Timeline
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Camerin Taylor

Albany,GA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PeopleShare
01.2023 - 03.2025
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
  • Coordinated open enrollment activities, ensuring seamless transitions between old and new coverage periods for all clients served by the organization.

Customer Service Representative

Alorica
04.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Teleperformance
11.2020 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.

Education

Bachelor of Science -

Strayer University
Arlington, VA
06-2029

Monroe Comprehensive High School
Albany, GA
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Call management
  • Order processing
  • Team development
  • Documentation

Timeline

Customer Service Representative

PeopleShare
01.2023 - 03.2025

Customer Service Representative

Alorica
04.2022 - 12.2022

Customer Service Representative

Teleperformance
11.2020 - 10.2021

Bachelor of Science -

Strayer University

Monroe Comprehensive High School

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