Guitar Player
Cameron Agin
Circleville,OH
Summary
Dynamic professional with established expertise at Nationwide Financial Services, specializing in client relationship management and analytical problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Platinum - Life New Business Sr Analyst
Nationwide Financial Services
06.2022 - Current
- Transformed negative customer experiences into positive outcomes.
- Promoted consistent improvement within life new business department through various initiatives.
- Corrected applications and provided feedback to enhance accuracy.
- Assisted with audits to ensure compliance and integrity.
- Conducted subsidiary audits to safeguard shareholders from fraudulent financial claims.
- Cultivated positive relationships with stakeholders across Nationwide.
- Analyzed data to identify root causes and recommend corrective actions.
IPSO Sales Support Analyst
Nationwide Financial Services
03.2018 - 05.2022
- Provided exceptional service to our valued advisors.
- Assist on escalation requests and to provide a positive experience.
- Assist on end of the month cutoff rushes.
- Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.
- Solidify strong connections with our stakeholders.
Internal Sales and Service Inbound Representative
Nationwide Financial Services
05.2016 - 03.2018
- Established rapport with customers, building trust and loyalty through personalized interactions.
- Supported sales efforts by providing reliable information on available products or services that met clients'' individual requirements during inbound calls.
- Contributed to a positive team environment by supporting colleagues in their tasks and sharing best practices.
- Retained valuable customers by proactively identifying needs and offering tailored solutions within company guidelines.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Associate of Science - Business Management And Administration
Ohio University
Chillicothe, OH06-2022
Skills
- Client relationship management
- Stakeholder communication
- Analytical thinking
- Team collaboration and leadership
- Analytical problem solving
- Continuous improvement
- Complex Problem-solving
- Corrective action planning
- Critical thinking
- Attention to detail
Certification
- Series 6 License, Nationwide Financial - July 2016
- Certified in Long-Term Care (CLTC) Designation, June 2018
- Associate Life Health and Claims (ALHC) Designation, September 2019
Interests
Bowling
Disc Golfer
Working Out
Accomplishments
- Collaborated with team of 12 in the development of Illustration ASR Request.
- Assisted in numerous state audits for life new business.
- Quality Control Analyst for the New York Reg 187 Suitability Team.
- Assisted in our Final Action Team being brought back into the office.
- During COVID, assisted in processing policies getting out the door.
- Life Illustration and Datapage subject matter expert.
Timeline
Life Platinum - Life New Business Sr Analyst
Nationwide Financial Services
06.2022 - Current
IPSO Sales Support Analyst
Nationwide Financial Services
03.2018 - 05.2022
Internal Sales and Service Inbound Representative
Nationwide Financial Services
05.2016 - 03.2018
Associate of Science - Business Management And Administration
Ohio University
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