CAMERON ALLEN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Allstate
02.2023 - 02.2024
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed strong rapport with customers and created positive impression of business.
Annuity Benefits Specialist
American National
01.2022 - 01.2023
- Pension/Annuity Benefits Specialist will prepare, administer, review and analyze members' pension and annuity plans
- Ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to annuities applications
- Invoicing and billing for daily, weekly, and monthly transactions
- Insuring compliance of reporting and taxation with legal framework or government guidelines
- Facilitating monetary transactions for various departments of a company
- Analyze and answer requests by mail, Internet, telephone, or in person from members concerning eligibility for retirement and/or annuity benefits
- Maintain accurate files for all participants including current information, beneficiaries, and any transactions in their account.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
General Complex Cashier
Wyndham Nations
12.2019 - 09.2021
- The Accounting Clerk is responsible for ensuring the key functions of payroll processing, cash handling, and accounts receivable processing and collections, are completed in a timely and accurate manner
- Utilize and maintain the time and attendance system and process daily, weekly, bi-weekly, semi-monthly, and monthly payroll and related information to include payroll hours, verifying payroll information, recording miscellaneous earnings/deductions, etc
- Review and ensure accuracy and appropriateness of all payroll input and output
- Monitor, prepare, and communicate financial reports in accordance with Wyndham's required due dates
- Prepare Cash Over/Short reports on a daily, monthly, and yearly basis
- Issue and redeem cashier banks as needed by the departments with the approval of the Accounting Manager
- Process petty cash receipts and reimbursements on a regular basis and inform management of any deviation to policy
- Assist in the credit process of application processing, reference checks, credit limitation, direct billing list, deposit requirements, and all other credit-related activities as well as updating the general ledger
- Issue and redeem cashier banks as needed by the departments with the approval of the Accounting Manager
- Assist the sales effort in establishing customer credit in accordance with Wyndham's policies.
Sales Associate
Holiday Inn Club Vacations
05.2018 - 04.2019
- Qualifying guests
- Collecting & validating all guest information
- Assign tours to Sales Agents and providing information to the Sales & Marketing departments
- Check in schedule tour and sales presentations
- Gifting of tour premiums
- Managing tour information and funds with accuracy
- Contracting.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to build rapport and loyalty.
Education
Accounting & Architectural Engineering -
George Washington Carver
Houston, TX08.2017
Skills
- Microsoft Word
- Microsoft Excel
- Payment Processing
- Personnel Training
- Information Analysis
- Creative Thinking
- Customer Relations
- Cold-calling
- Product Merchandising
- Sales Development
- Goal-Driven
- Sales expertise
Extra Info
Proficient in:Accounts Payable &accounts receivableComputing & DigitalProcessingCheck Runs & Payrollinput and outputUpdating General LedgerCheck returnsAnnuity analytics
References
Available on request.
Languages
French
Professional Working
Chinese (Mandarin)
Limited Working
Spanish
Elementary
English
Native or Bilingual
Timeline
Sales Representative
Allstate
02.2023 - 02.2024
Annuity Benefits Specialist
American National
01.2022 - 01.2023
General Complex Cashier
Wyndham Nations
12.2019 - 09.2021
Sales Associate
Holiday Inn Club Vacations
05.2018 - 04.2019
Accounting & Architectural Engineering -
George Washington Carver
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