Cameron Andrade
Tampa,United States
Summary
Aspiring employee in hospitality with a proven track record in managing front desk operations and enhancing guest satisfaction at a leading hotel. Demonstrates problem-solving, time management, and team leadership skills, ensuring seamless coordination and operational efficiency. Has the ability in delivering outstanding customer service and fostering a collaborative team environment. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
AC Marriott Hotel Tampa
Tampa, United States
04.2023 - Current
- Manage guest check-ins and check-outs, ensuring smooth operations and high guest satisfaction in a 175 room hotel property
- Help the property with revenue management. Ensuring the hotel sells the appropriate amount of rooms weeks in advance
- Resolve guest complaints promptly, enhancing overall guest experience and loyalty
- Assisting in the enrollments of over 70 plus guests to ensure their loyalty to our brand
- Giving assistance with creating schedules, orders, and other duties needed to extend the properties necessities
- Eager to learn and adapt quickly, consistently meeting deadlines and demonstrating strong work ethics
- Deliver exceptional customer service, resolving guest issues swiftly to maintain high satisfaction and loyalty
Education
Bachelor of Arts - Journalism
University of Tampa
Tampa01.2025
Skills
- Problem-solving
- Time management
- Data analysis
- Project management
- Conflict resolution
- Team leadership
- Customer relationship management
Timeline
Front Desk Agent
AC Marriott Hotel Tampa
04.2023 - Current
Bachelor of Arts - Journalism
University of Tampa
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