Accomplished leader with a proven track record at Golden Door, adept in staff management and financial management. Excelled in enhancing customer satisfaction and team productivity through effective problem-solving and organizational skills. Achieved significant revenue growth by fostering strong relationships and executing strategic sales initiatives.
Overview
7
7
years of professional experience
Work History
Reservations/Pre-Arrival Supervisor/VIP Concierge
Golden Door
08.2021 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Loan Service Representative/Finance Supervisor
Monterey Financial Services
03.2019 - 08.2021
Developed rapport with external partners such as title companies, appraisers, realtors and attorneys to facilitate a smooth loan closing process, minimizing delays and enhancing customer satisfaction.
Maximized revenue opportunities through effective cross-selling of additional financial products and services aligned with client needs.
Provided exceptional customer service through clear explanations of various loan products and services available.
Assisted colleagues in resolving complex issues, fostering a collaborative work environment that promoted continuous learning and professional development among peers.
Sales Supervisor
Nordstrom
05.2017 - 03.2019
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.