Cameron Benson
Hilton Head Island,SC
Summary
Responsible Bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bookseller
Barnes & Noble
06.2022 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Researched and ordered new titles to maintain updated store selection.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Took ownership of specialty programs in order to increase sales and customer retention.
Cafe Attendant
Aramark
02.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in inventory management, replenishing supplies as needed to avoid shortages or waste.
- Notified management of product and supply shortages to reduce disruption in availability.
Barista Trainer
Starbucks
12.2019 - 12.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Arts - History
Millersville University of Pennsylvania
Millersville, PA05.2019
Skills
- Literary knowledge
- Organizational abilities
- Product Recommendations
- Reading Comprehension
- Merchandise displays
- Book Recommendations
- Honest and Dependable
- Attention to Detail
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
Timeline
Bookseller
Barnes & Noble
06.2022 - Current
Cafe Attendant
Aramark
02.2022 - 12.2022
Barista Trainer
Starbucks
12.2019 - 12.2021
Bachelor of Arts - History
Millersville University of Pennsylvania