A seasoned leader with 13 years of diverse experience at UPS, specializing in operations management, relationship building, and team development. Proven ability to drive business results through strategic planning, financial management, and cross-functional collaboration. Adept at managing high-value accounts, implementing process improvements, and fostering a culture of teamwork and excellence.
· Lead a team of 6 supervisors and up to 94 employees, ensuring the efficient operation of distribution and logistics for 6 major accounts with combined annual revenue of $39.5 million
· Participate in client contract calls, making decisions that directly impact business outcomes and client relationships.
· Creating business plans for all the accounts in my world while collaborating with the building manager and my peers.
· Serving as the Management Co-Chair for the EEC Committee
· Update, review, and approve financials for assigned accounts, including customer invoices, forecasts, and rate increases.
· Primary Designated Representative (DR) for the Bourbon facility
· Hosted on-site visits and business reviews, ensuring positive client experiences and ongoing satisfaction.
· Led facility tours for new clients and vendors, showcasing UPS capabilities and services.
· Acted as a liaison between customers and internal teams, resolving outstanding issues and ensuring seamless operations.
· Worked with legal teams to amend customer contracts in response to business changes and requirements
· Led a team of 4 supervisors and up to 42 employees, ensuring the efficient operation of distribution and logistics for 3 accounts with combined annual revenue of $18.2 million
· Led the Inovio & Ingenus accounts.
· Served as the secondary Designated Representative (DR) for the 1920 facility.
· Reconciled end of month financials for customer billing and review invoices for accuracy.
· Forecasted and created business plans based on account finances and company goals.
· Reconciled financials, monitored trends in productivity, and made data-driven decisions to improve efficiency.
· Served as the Management Co-Chair of the EEC committee for the 1920 facility.