Cameron Bradley
Winston-Salem,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Waitress/Hostess/Trainer/Cashier Team Lead
Mount Olympus Family Resturant
07.2023 - Current
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Informed customers about daily and seasonal specials.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
Waitress/Hostess/Trainer/Cashier
Pete's Family Restaurant
06.2020 - 07.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Trained new servers on restaurant policies and procedures.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales significantly by upselling higher-end products to customers.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Greeted new customers, discussed specials, and took drink orders.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used cash registers and credit card machines to cash out customers.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Acellus Academy
Online06.2024
Skills
- Service prioritization
- Complex Problem-Solving
- Strong multitasking
- Customer Service
Age
19
Timeline
Waitress/Hostess/Trainer/Cashier Team Lead
Mount Olympus Family Resturant
07.2023 - Current
Waitress/Hostess/Trainer/Cashier
Pete's Family Restaurant
06.2020 - 07.2023
High School Diploma -
Acellus Academy
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