Cameron Brown
St. Petersburg,Florida
Summary
With over a decade of experience in the funeral home industry, I have served as a compassionate Transfer Care Specialist/ Funeral Attendant in my community. My commitment to excellence and unwavering focus on customer satisfaction have shaped my professional journey. Here’s a glimpse into my background
Overview
30
30
years of professional experience
Work History
Transfer Care Specialist
Veterans Funeral Care
Clearwater, FL
06.2024 - Current
Funeral Attendant
Curlew Hills Memory Gardens
Dunedin, FL
05.2024 - 06.2024
Transfer Care Specialist
Foundation Partners
St. Petersburg, Florida
01.2014 - 01.2024
- I have been an integral part of our compassionate team, providing essential services to grieving families during their most challenging moments
- Compassion & Empathy: I respectfully answer questions and direct families to appropriate resources upon arrival and departure for the transfer of the deceased
- My goal is to provide comfort and support during this difficult time
- Safe Transport: I navigate local roads and highways with varying traffic, day/night conditions, and weather
- I’m familiar with GPS or direction apps to ensure efficient and safe transportation
- Reliability & Availability: I willingly work irregular hours as needed (on-call), including nights and weekends
- I also fill in for funeral attendants and staff shifts to drive the hearse when required
- Meticulous Attention: I ensure paperwork is completed correctly and timely, adhering to relevant laws and regulations
- Supervisor Responsibilities: Onboarded and trained new employees to highest standard of company policies for minimization of paperwork errors and profit loss from out of company delegation
- Critical Thinking: I receive instructions for multiple tasks, determine the ideal order for completing them, and execute promptly
- Professional Demeanor: I maintain a neat and presentable appearance, and I’m willing to perform other projects and duties as needed (such as washing vehicles)
- Valid state-issued driver’s license with a clear driving record
- Ability to safely lift 100 lbs
- Composure and compassion
- Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
- Strong interpersonal skills to establish and maintain effective internal and external work processes
Installation Manager
Topper Town
Clearwater, Florida
01.1995 - 01.2013
- As an Installation Manager for almost 20 years, I was responsible for ensuring seamless installation, maintenance, and customer satisfaction of a wide variety of accessories
- Installation and Product Expertise: Oversaw the installation of various truck accessories, including bed liners, tonneau covers, running boards, and more
- Ensured precise fitment and adherence to quality standards
- Customer Counseling: Provided personalized guidance to customers on proper maintenance practices for their installed accessories
- Addressed inquiries related to product care, cleaning, and longevity
- Warranty Explanation: Clearly communicated warranty terms and coverage to customers during the installation process
- Assisted with warranty claims and facilitated repairs or replacements as needed
- Troubleshooting: Diagnosed and resolved any issues reported by customers post-installation
- Collaborated with technical teams to find effective solutions
- Inventory Management and Organization: Managed inventory levels for accessories, ensuring optimal stock availability
- Coordinated with suppliers and tracked product shipments
- Prevention and Organization: Implemented preventive measures to minimize installation errors and reduce rework
- Organized tools, equipment, and spare parts efficiently
- Fleet and Facility Maintenance: Oversaw the maintenance of company vehicles used for installations
- Ensured they were in excellent condition and met safety standards
- Building and Grounds: Maintained the appearance and functionality of the company premises
- Coordinated repairs, landscaping, and cleanliness
- Team Leadership and Training: Was part of a team of installers, providing guidance, training, and performance feedback
- Ensured efficient workflow and adherence to safety protocols
- Process Improvement: Continuously evaluated installation processes and identified areas for improvement
- Implemented best practices to enhance efficiency
- Strong technical knowledge of truck accessories and installation procedures
- Excellent communication skills for customer interactions
- Detail-oriented and safety-conscious
Education
Certificate of completion - Crematory operator
PHII-2 system
02.2016
Certificate of Completion - Solar Photovoltaic Systems
Florida Department of Education
07.2013
Skills
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Problem Solving
- Creativity
- Active Listening
- Decision Making
- Adaptability
Timeline
Transfer Care Specialist
Veterans Funeral Care
06.2024 - Current
Funeral Attendant
Curlew Hills Memory Gardens
05.2024 - 06.2024
Transfer Care Specialist
Foundation Partners
01.2014 - 01.2024
Installation Manager
Topper Town
01.1995 - 01.2013
Certificate of completion - Crematory operator
PHII-2 system
Certificate of Completion - Solar Photovoltaic Systems
Florida Department of Education
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