Experienced admissions clerk with a strong focus on customer/patient satisfaction and efficient payment collection. Demonstrated ability to quickly grasp new concepts and effectively solve problems. Proficient in math work and possess a solid understanding of general accounting principles. Skilled at maintaining a polite and professional demeanor even in challenging situations, effectively diffusing confrontations with competent social skills.
Overview
4
4
years of professional experience
Work History
Clerk
Lake Providence City Hall
01.2025 - Current
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Game Master
Southern Escape
04.2024 - Current
Explained company policies, game rules and safety requirements.
Kept game and party rooms clean and neat for next guests.
Communicated clearly and on-time to share clues and direct game actions.
Watched guests closely to maintain current understanding of gameplay.
Implemented effective anti-cheating measures, maintaining a fair playing field for all participants.
Security Guard
Securitas Security Services USA
08.2024 - 01.2025
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Enhanced overall security by conducting thorough patrols and monitoring premises.
Admissions Clerk
West Carroll Health Systems
07.2021 - 08.2024
Prepared detailed reports for departmental admissions data.
Greeted incoming patients and their families in a professional manner.
Verified patient information, including insurance coverage and medical history.
Processed admission paperwork, including consent forms and health records.
Assisted with registration for new patients and updated existing patient records.
Performed data entry to ensure accurate patient information was entered into the system.
Provided customer service support by answering questions regarding hospital policies and procedures.
Maintained confidentiality of all patient-related information as outlined by HIPAA regulations.
Answered phone calls promptly and directed inquiries to appropriate personnel or departments.
Coordinated admissions with other departments such as laboratory services, radiology.
Collected co-pays from patients when applicable and issued receipts accordingly.
Performed general office duties such as photocopying documents, faxing records and ordering supplies.
Trained new employees on departmental policies and procedures related to admissions processes.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Filed for authorization for multiple insurances to allow treatment for physical, occupational, and speech therapies.
Education
High School Diploma -
Forest High School
Forest, LA
05-2018
Skills
Confidentiality
Quick Learner
People person
Insurance Verification
Collaborative
Hospitable and friendly
Computer Literacy
Experience in medical admissions
Understanding of insurance options
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Filing systems
Database entry
File maintenance
Document management
Mail handling
Basic accounting
Mail sorting
Processing mail
Timeline
Clerk
Lake Providence City Hall
01.2025 - Current
Security Guard
Securitas Security Services USA
08.2024 - 01.2025
Game Master
Southern Escape
04.2024 - Current
Admissions Clerk
West Carroll Health Systems
07.2021 - 08.2024
High School Diploma -
Forest High School
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