Executed comprehensive service on Ultrasound, X-ray, and CT/MRI injectors, focusing on maximizing equipment reliability and efficiency.
Conducted detailed hardware repairs, installations, and maintenance in compliance with established regulatory service quality standards.
Managed implementation of network and security projects within radiology departments, ensuring seamless dataflow of patient images to PACS servers.
Cultivated strong client partnerships and utilized service contracts to deliver tailored solutions in cardiac electrophysiology, women's health, and point-of-care medical imaging.
Analyzed market trends to identify commercial leads and partnered with clinical specialists to drive imaging asset revenue growth and enhance regional footprint.
Field Support Engineer
IQVIA
St. Louis, MO
12.2023 - 10.2024
Provided field service for Illumina genetic sequencing machines for many FDA regulated accounts across the United States
Implemented software upgrades for product recalls on benchtop research and clinical instruments to ensure compliance with security requirements.
Delivered preventative maintenance to ensure optimal performance of various instruments by performing optics, fluidics, and thermal qualification tests.
IT Specialist
University of Illinois College of Education
Urbana, IL
09.2022 - 05.2023
Diagnosed and resolved technical issues with computers, touch screens, and applications for faculty members.
Provided timely assistance to students and staff by responding to urgent service requests through phone communication.
Clinical Development Intern
Applied Medical
Rancho Santa Margarita, CA
05.2022 - 08.2022
Investigated market dynamics and assessed device performance trends to identify strategic advantages in the minimally invasive surgical marketplace.
Evaluated advanced energy surgical devices on porcine tissue to enhance understanding of design and functionality.
Developed IFUs and SOPs to facilitate product development and enhance usability of advanced energy device for minimally invasive surgery.
Crafted and delivered an informative presentation on an upcoming surgery, emphasizing clinical applications for senior leadership.
Education
Bachelor of Science - Biomedical Engineering, Business Minor
University of Illinois At Urbana-Champaign
Champaign, IL
05-2023
Skills
Biomedical Instrumentation
Diagnostic Imaging Field Service
Product Development
Project Management
Network and Security
Microsoft Excel
Clinical Research
Account Management
Timeline
Diagnostic Imaging Field Engineer
GE Healthcare
11.2024 - Current
Field Support Engineer
IQVIA
12.2023 - 10.2024
IT Specialist
University of Illinois College of Education
09.2022 - 05.2023
Clinical Development Intern
Applied Medical
05.2022 - 08.2022
Bachelor of Science - Biomedical Engineering, Business Minor