Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cameron Carenen

Moreno Valley,CA

Summary

Dynamic telecommunications professional with extensive experience at AT&T and Frontier Communications. Proven expertise in troubleshooting and cable installation, complemented by strong customer relationship management skills. Recognized as a top performer, consistently enhancing service delivery and training new technicians to elevate team performance. Committed to maintaining documentation accuracy and effective communication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Technician II

Frontier Communications
Hemet, California
10.2017 - Current
  • Interpreted service orders, work orders, and blueprints to determine customer details and required activities.
  • Provided technical support for customer inquiries regarding services and equipment.
  • Diagnosed and resolved service issues using troubleshooting protocols and tools.
  • Assisted customers in setting up and configuring communication devices.
  • Maintained accurate records of service requests and resolutions in company systems.
  • Collaborated with team members to improve service delivery processes and efficiency.
  • Educated customers on product features, helping them maximize their service experience.
  • Managed inventory of equipment and supplies for customer service operations.
  • Trained new technicians on standard procedures and customer interaction techniques.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Documented customer installation and upgrade procedures to maintain organizational records.
  • Installed, rearranged, repaired, and removed drops, cables, and associated wiring efficiently.
  • Executed installation of private lines and circuits, verifying continuity through loop care testing.
  • Applied basic arithmetic to devise optimal wire routing from poles to buildings.
  • Utilized ladders and tools to access confined spaces for adjustments on faulty equipment or wiring.
  • Collaborated with customers to enhance service offerings and promote network services.
  • Conducted maintenance splicing for copper and fiber-optic cables while performing cable pair recovery.
  • Documented work completion accurately in service orders and administrative systems like Viryanet.

U-Verse Premise Technician

AT&T
Santa Ana, CA
08.2010 - 10.2017
  • Installation and repair of Uverse products including single pair and bonded pair VDSL, single pair IPDSL and VOIP services.
  • Extensive knowledge of Uverse products including proper wiring techniques, mounting and grounding outside interfaces, troubleshooting and customer service.
  • Have performed in-charge duties on multiple occasions to assist and guide fellow technicians during occasions where management have been in company meetings.
  • Personal achievements in said position include fourth quarter top performer for 2013 and have met fivestar multiple times.

Cable Splicing Technician

AT&T
Riverside, CA
08.2007 - 01.2009
  • Repair, replacement, cable grounding and dedication of cable pairs to customer homes. This process is the backbone to the Uverse system.
  • The job requires a technician to be able to replace old telephone terminals(both aerial and buried) to specification by dedicating phone lines, upgrading cable and terminal bonding(grounding) and updating cable records to be faxed in.
  • Reading engineering maps is a must to be successful and efficient in completion of projects in a timely and effective manner.
  • Testing and advanced testing of telephone lines to judge cable quality to support Uverse digital television service, DSL and normal telephone lines.
  • By using a pair of testing equipment connected to a laptop, I would identify the pair to be tested, attach the testing equipment to the phone line and begin the test.
  • After all testing is completed, documentation must be kept on failed and passed pairs by using Microsoft Excel.
  • Advanced testing involved multiple technicians at a job site and with the use of radios we would communicate back and forth with each other to attempt to repair failed cable pairs and retest pairs.
  • Finalization of the job required the use of Word or Excel to write a detailed report on the completion of.

Education

High school diploma -

Valley View High School
Moreno Valley, CA
06.2002

Some College (No Degree) - Information Technology

University of Massachusetts
MA

Skills

  • Telecommunication
  • Troubleshooting protocols

  • Troubleshooting and diagnosis
  • Computer skills
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Cable installation
  • Network configuration
  • Customer relationship management
  • Service order processing
  • Inventory management
  • Team collaboration
  • Training coordination
  • Problem solving
  • Attention to detail
  • Effective communication
  • Customer education
  • Documentation accuracy
  • Emergency service management
  • Equipment installation
  • Installations and repairs
  • [Software] proficiency
  • Telecommunications equipment

Certification

FCC General Radio Operator License, 04/01/12, Present, A General Radiotelephone Operator License (PG) is required to adjust, maintain, or internally repair FCC licensed radiotelephone transmitters in the aviation, maritime, and international fixed public radio services.

References

References available upon request.

Timeline

Customer Service Technician II

Frontier Communications
10.2017 - Current

U-Verse Premise Technician

AT&T
08.2010 - 10.2017

Cable Splicing Technician

AT&T
08.2007 - 01.2009

High school diploma -

Valley View High School

Some College (No Degree) - Information Technology

University of Massachusetts

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Cameron Carenen