Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Carson

Cameron Carson

Cerritos,CA

Summary

Hello, my name is Cameron Carson. In every arena of my life, I aim to capture something that is nearly to find— guaranteed peace. It would be an honor and privilege to serve on the frontline of that endeavor with my personal commitment to excellence, integrity, and expedience in service. I believe that your company absolutely can contribute to the stability of the future in any and every ecosystem, and this environment is where I can, and will thrive. I am looking forward to shaking your hand soon, thank you in advance.

Overview

4
4
years of professional experience

Work History

Member Service Representative

ORANGE COUNTYS CREDIT UNION
04.2023 - Current
  • Help large volume of customers on a day-to-day basis with positive attitude and focus on customer satisfaction.
  • Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Bolstered customer retention by creating and offering unique options and inspiring interest in new product lines.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Shift Manager

Dave's Hot Chicken
06.2022 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.

Restaurant Team Member

Dave's Hot Chicken
09.2021 - 06.2022
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Created and implemented practices to enhance communication and workplace safety, leading to a promotion to management in under 9 months of employment.

Education

Business Psychology -

Long Beach City College
Long Beach, CA
05-2027

Diploma -

Artesia High School
Lakewood, CA
01.2020

Skills

  • Customer service
  • Call center experience
  • Understanding customer needs
  • Account management
  • Dispute resolution
  • Deescalation specialist
  • Data security techniques
  • Tracking complaints
  • Calm under pressure

Timeline

Member Service Representative

ORANGE COUNTYS CREDIT UNION
04.2023 - Current

Shift Manager

Dave's Hot Chicken
06.2022 - 03.2023

Restaurant Team Member

Dave's Hot Chicken
09.2021 - 06.2022

Diploma -

Artesia High School

Business Psychology -

Long Beach City College

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