Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Cameron Carter

Decatur,Ga

Summary

I am a skilled customer service professional with experience in remote and in-person roles. I excel in troubleshooting technical issues, utilizing CRM platforms, and providing seamless experiences. I thrive in dynamic teams where I can make a meaningful impact.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate/Deli Clerk/Stocking Associate

Walmart
10.2024 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Chief Web Designer/Retail Associate

Ebony Steel Studios
02.2020 - 10.2024
  • During my four-year tenure at Ebony Steel Studios, I spearheaded growth and innovation in the stainless steel jewelry market.
  • I led the creation of business plans, mission and vision statements, securing funding and attracting top talent.
  • Also, I oversaw website development, increasing visits and ensuring secure transactions.
  • By using efficient strategies, I decreased turnaround times, improved operations, and advanced overall efficiency, directly expanding productivity.
  • My tech skills and attention to detail were crucial in using transaction software for sales and smooth operations, positioning the company for lasting success.
  • Created a website to further increase user satisfaction, resulting in a 33% traffic increase.
  • Optimized SEO and organic visibility for a 20% surge.
  • Refined page content, leading to a 20% traffic rise.

Customer Service Representative

Home Depot
09.2023 - 06.2024
  • At Home Depot, I managed over 200 BOPIS orders and resolved customer issues by efficiently handling high call volumes.
  • I ensured strict adherence to data privacy regulations and implemented personalized solutions, consistently improving service speed, accuracy, and overall customer satisfaction.
  • My role involved providing accurate product information and utilizing analyst reports to identify trends and strengthen service delivery.
  • At Home Depot, I implemented a new inventory tracking system that improved accuracy by 25%.
  • This enhancement minimized stock discrepancies and streamlined order fulfillment, leading to a 20% reduction in order processing time and significantly enhancing overall customer satisfaction.

Retail Sales Associate

Footlocker
02.2022 - 06.2022
  • At Footlocker, I boosted sales by 15% through personalized product recommendations and efficient checkout processes.
  • By quickly addressing customer questions and streamlining purchase handling, I saved valuable time, improving customer satisfaction and overall store efficiency.
  • I also handled transactions, applied discounts, managed returns, and activated gift cards with precision and speed.
  • I maintained an organized sales floor, designed eye-catching displays that increased customer engagement by 10%, and utilized technology to effectively assist shoppers.
  • This approach enhanced the overall shopping experience, leading to a noticeable boost in customer satisfaction and repeat business.

Customer Service Representative

Family Dollar
01.2022 - 06.2022
  • At Family Dollar, I utilized modern customer service technology to maintain detailed records and address customer concerns effectively.
  • By employing advanced call center software, I reduced wait times by 30%, leading to a measurable increase in overall customer satisfaction.
  • I am proficient in using POS systems, scanning items, and managing inventory to ensure accurate transactions while efficiently handling BOPIS orders and curbside deliveries.
  • Additionally, I implemented CRM and inventory management systems to enhance stock monitoring and customer relationships.

Education

High School Diploma -

Mcnair High School
Atlanta, GA
05.2022

College Coursework - IT and cybersecurity

Atlanta Metropolitian State College
Atlanta, GA
12.2023

Skills

  • Retail Commerce
  • Problem Solving
  • Business Planning
  • Generation of Leads
  • Business Processes
  • Microsoft Windows
  • Shopify
  • Web Design
  • Attention to Detail
  • Strategic Thinking
  • Customer Service
  • Call Centers
  • Streamline
  • Logistics Operations
  • Stock Control
  • Leadership
  • Interpersonal skills
  • Business Education
  • SQL Injection
  • Vulnerability
  • Vulnerability Analysis
  • Web Application Security
  • Testing Skills
  • Web Applications
  • Data Analysis
  • Flexible
  • Microsoft Excel
  • Adaptability
  • Team Working
  • Sales
  • Customer Experience
  • Inventory Management
  • Software
  • Point-of-sale Systems
  • Customer Relationship Management
  • Service-Oriented
  • Sales Floor
  • Maintenace
  • Merchandising
  • Amazon Web Services
  • Github
  • Support for Customers/Processing Orders
  • Department reset
  • Sales goals attainment
  • Interpersonal and written communication
  • Customer needs assessment

Timeline

Retail Sales Associate/Deli Clerk/Stocking Associate

Walmart
10.2024 - Current

Customer Service Representative

Home Depot
09.2023 - 06.2024

Retail Sales Associate

Footlocker
02.2022 - 06.2022

Customer Service Representative

Family Dollar
01.2022 - 06.2022

Chief Web Designer/Retail Associate

Ebony Steel Studios
02.2020 - 10.2024

College Coursework - IT and cybersecurity

Atlanta Metropolitian State College

High School Diploma -

Mcnair High School

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