Overview
Work History
Skills
Languages
Timeline
Generic

Laura Castillo

Tucson,AZ

Overview

14
14
years of professional experience

Work History

Senior Loan Processor

Bright Processing
08.2023 - 02.2024
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout process.
  • Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
  • Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.

Remote Senior Loan Processor

Republic State Mortgage Company
07.2021 - 06.2022
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Handled any conditions sent from underwriting departments.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Lending Software System: Encompass
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Senior Mortgage Loan Processor- Regional Team

Guild Mortgage Company
08.2016 - 07.2021
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Processed mortgage loan applications accurately and successfully for over 15 years.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Served as team trainer for all new hires.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Communicated with originator and applicant concerning progress of loan file.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Lending Software Systems: MyKey
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Corporate Bond Processor

Fairway Independent Mortgage Corporation
06.2014 - 08.2016
  • Assisted branches throughout the U.S. with their transition to our company.
  • Responsible for completing all bond reservations for every branch from start to finish
  • Set up and completed loan submission packages.
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Educated customers on loan services and regulations to confirm compliance.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Lending Software Systems: Point
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Loan Officer Assistant

Movement Mortgage
02.2013 - 02.2014
  • Responsible for having full communication with borrowers, realtors, title, insurance and any other parties involved from time of submission to final approval.
  • Answered inquiries and provided superior customer service to clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Monitored key dates to obtain information by deadlines.
  • Communicated with customers daily to request information and complete paperwork.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Lending Software Systems: Encompass
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Loan Officer Assistant

VIP Mortgage
02.2012 - 02.2013
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Answered inquiries and provided superior customer service to clients.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Monitored key dates to obtain information by deadlines.
  • Lending Software Systems: Encompass
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Loan Officer/Loan Officer Assistant

Chase Bank
06.2010 - 02.2012
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Lending Software Systems: Encompass
  • Experienced in processing the following loans: Employee Loans, FHA, VA, USDA, FNMA, FHLMC, Jumbo, 203k, Brokered & Bond Loans.

Skills

  • Collateral Value Checks
  • Application Preparation
  • Oral and Written Comprehension
  • Analytical and Critical Thinking
  • Loan Paperwork
  • Desktop Underwriter
  • Financial Document Review
  • 10-Key Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
A1

Timeline

Senior Loan Processor

Bright Processing
08.2023 - 02.2024

Remote Senior Loan Processor

Republic State Mortgage Company
07.2021 - 06.2022

Senior Mortgage Loan Processor- Regional Team

Guild Mortgage Company
08.2016 - 07.2021

Corporate Bond Processor

Fairway Independent Mortgage Corporation
06.2014 - 08.2016

Loan Officer Assistant

Movement Mortgage
02.2013 - 02.2014

Loan Officer Assistant

VIP Mortgage
02.2012 - 02.2013

Loan Officer/Loan Officer Assistant

Chase Bank
06.2010 - 02.2012

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Laura Castillo