Cameron Christian
________________________________________
Summary
Personable Professional in the Hospitality & Healthcare Industry with more than 10+ years of Experience working at High-End Industries such as Dave & Busters, VCU Health Systems, & Bon Secours Mercy Health. Knowledgeable & Enthusiastic about Improving Team Productivity & Maximizing Guests/Patients Satisfaction, while also being Proficient in managing Back-End Financial & Administrative Functions. Excels in Fast-Paced Environments with Motivational Management Style & Resourceful Mindset. With my Successful Career History to Customers & Patients, my skills helps adapt into all Working Environments.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Patient Service Representative
Bon Secours Mercy Health
03.2023 - Current
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Facilitated accurate prescription refills by coordinating with physicians and pharmacists regarding necessary renewals or adjustments based on patients'' progress or changing needs.
Neurosurgeon Secretary/Patient Care Technician
VCU Health System
10.2022 - 02.2023
- Provided clerical support to company employees by copying, faxing, filing, & updating patient's charts to help boost team productivity with Doctors & Nurses.
- Routed business correspondence, documents, and messages to correct departments and staff members throughout the Neurosurgeon Unit.
- Responded to inquiries from callers seeking information on patients to staff & family members dealing with medications, appointment times, or updating patient's status.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Front Desk/Server/Deposits Manager
Dave & Buster's
10.2016 - 10.2024
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Gathered financial information, prepared documents and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
Education
Associate of Applied Science - Social Sciences
J Sargeant Reynolds Community College
08.2016 - Current
High School Diploma -
Highland Springs High School
Highland Springs, VA 09.2011 - 06.2014
Skills
Office Administration
Customer Relationship Development
Cross-Functional Team Collaborator
Proficient in Microsoft
Financial Account Maintenance
Conference and Meeting Planning
Patient Confidentiality
Data Entry Proficiency
Medical Terminology
Patient Care
Clinical Documentation
Timeline
Patient Service Representative
Bon Secours Mercy Health
03.2023 - Current
Neurosurgeon Secretary/Patient Care Technician
VCU Health System
10.2022 - 02.2023
Front Desk/Server/Deposits Manager
Dave & Buster's
10.2016 - 10.2024
Associate of Applied Science - Social Sciences
J Sargeant Reynolds Community College
08.2016 - Current
High School Diploma -
Highland Springs High School
09.2011 - 06.2014
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