Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
2
2
years of professional experience
5
5
Certification
Work History
Sales Agent
Vista Energy
06.2023 - 10.2023
As a Sales Agent at Vista Energy I went D2D (door to door) to find customers interested in our product and register them with our program.
Developed strong relationships with clients through excellent customer service and regular followups.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Increased sales and customer satisfaction through personalized servicing.
Spoke to customers in native language to increase loyalty and establish relationships.
Explained features and advantages of Gas Service products or services to promote sales.
Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Achieved top performer status within the company due to consistent high sales numbers.
Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Associate
Banana Republic
08.2021 - 02.2022
Worked in the front of the store, often helping customers or making sure everything looked good in the store
Handled the register and helped in closing.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Dishwasher
Cheesecake Factory
04.2021 - 08.2021
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Reduced dish breakage by carefully handling delicate items during the washing process.
Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Floor Staff
Cinema West
11.2019 - 04.2020
Fairfax Movie Theatre
Worked every position around the theater, whether that was serving the food or tickets
Cleaned theatres and concessions afterwards
Laid off in 2020 due to COVID-19
Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
Handled cash transactions efficiently while adhering to company policies for secure financial management.
Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Ambassador
Halcyon International School Ambassador
01.2014 - 01.2016
For my school
Showed new coming students and visitors around the school
Catered food for events and handed out food.
Crew Leader
Read out the morning announcements
Set up fun events for the students in my advisory to do.
A lot of responsibility and authority on campus so it requires me to lead by example by being nice, respectful, and interactive.
Greeted customers and clients to create welcoming atmosphere.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Assisted team with operational policies and procedures to drive services.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Served as organization ambassador at various charity events, promoting mission and values.
Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Education
High School Diploma -
Archie Williams High School
San Anselmo, CA
06.2020
Skills
Catering
Microsoft Powerpoint
Guest services
Computer operation
Microsoft Word
Serving
Microsoft Excel
Fashion retail
Leadership
Sales
Retail management
Customer service
Experience with children
Childcare
Data collection (1 year)
Computer skills
Organizational skills
CRM software
Communication skills
Cash register
Typing
Basic math
POS
Surveillance
Client Relations
Customer Assistance
Sales Training
Technical Support
Sales Presentations
Networking
Adaptability to Change
Persuasion techniques
Sales Strategies
Social Media Marketing
Accomplishments
Supervised team of 40 staff members.
Sold my gaming team for $5k within one month of creating.
Successfully launched Persistent Fantasy (an upcoming gaming server).
Certification
Class D Security
Childcare Certification, Current
Lifeguard Training, Current
CPR Certification, Current
Driver's License, 02/01/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternship
Location Preference
On-SiteHybridRemote
Important To Me
401k matchCompany CultureWork-life balanceCareer advancementPaid time offPaid sick leaveHealthcare benefits
Quote
If you really look closely, most overnight successes took a long time.