Experienced manager, successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Six years of progressive leadership experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Kasai Japanese Steakhouse
09.2023 - Current
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Capable of performing all server duties required when short staffed.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Front of House Manager
Kasai Japanese Steakhouse
08.2022 - 09.2023
Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Maximized table turnover rate through effective floor plans and strategic server assignments.
Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
General Manager of Operations
Kahala Brands
03.2018 - 08.2022
Managed five stores, two of which were in the same duration, and five brands.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Purchased food and cultivated strong vendor relationships.
Skills
Self-motivated Professional
Collaboration
Flexible & Adaptable
Customer Service
Multitasking and Prioritization
Interpersonal Communication
Conflict Resolution
Certification
Servsafe certified through the National Restaurant Association