Cameron Colley
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Account
Wasserstrom
11.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed close working relationships with the sales teams to support client needs
- Engaged customers to evaluate their restaurant's needs and recommend products and services in support of their requirements
- Provided ongoing product order status and followed up as needed to ensure timely delivery
Front desk Associate
Marriott residence inn
01.2017 - 09.2019
- Maintained cleanliness and organization of front desk area.
- Would give a morning meeting going over how many guest would be checking out and arriving that day
- Answer phone calls for future stays with guest and call around to other hotels to see their Daly Room and rate
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Arts hospitality management - Hospitality
Columbus State Community College
Columbus, OH12.2022
Skills
- Highly personable with a strong sense of doing the right thing for customers
- Respectful and engaging with clients – skilled at needs assessment
- Detail oriented with a strong work ethic – I do what it takes to ‘get the job done'
- Progressive follow-up ensuring the requirements and schedule of the customer, project and leadership are met timely and effectively
- I am a loyal employee who always strives to do what is needed to ensure both customer satisfaction while supporting the financial considerations of the company
- Microsoft word, PowerPoint, excel
- Sales Expertise
- Freight Operations
- Senior Leadership Support
Timeline
Customer Service Account
Wasserstrom
11.2019 - 04.2020
Front desk Associate
Marriott residence inn
01.2017 - 09.2019
Associate of Arts hospitality management - Hospitality
Columbus State Community College
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