Cameron Cornelius
New York,USA
Summary
Operations and hospitality management professional with extensive experience in overseeing high-level operations, driving customer satisfaction, and leading teams. Skilled in optimizing workflows, staff development, and resource management across luxury residential, restaurant, and event environments. Strong background in client relations, vendor management, and safety compliance, consistently achieving high satisfaction rates and operational efficiencies. Seeking to leverage skills in leadership, operations management, and service excellence to contribute to a dynamic organization.
Overview
10
10
years of professional experience
Work History
Lead Concierge | Administrative Assistant
GID
New York, NY
05.2022 - Current
- Spearhead operational initiatives for over 660 luxury residential units, overseeing quality assurance, inspections, and strategic planning to ensure operational excellence
- Optimize resource allocation and scheduling, increasing operational efficiency by 15% and improving service delivery through streamlined processes
- Manage vendor relationships, ensuring timely delivery of services and maintaining high standards of quality
- Provide leadership in training staff on key software systems (Salto Systems, Honeywell, Mobile Doorman, and HappyCO), fostering a high-performance culture and elevating service standards
- Cultivate strong relationships with residents, contributing to a resident satisfaction rate exceeding 90%
- Collaborate across teams (Leasing, Property Management, Resident Management) to align operational strategies with the broader goals of a $30 billion portfolio
Head Server
Momofuku
New York, NY
07.2019 - 09.2023
- Delivered exemplary service that contributed to the restaurant’s recognition as Eater’s Best New Restaurant 2019 and a James Beard finalist
- Trained and mentored staff on operational systems and service standards, boosting team efficiency and increasing revenue through upselling and cross-selling techniques
- Developed and implemented operational processes that improved service delivery, resulting in a 10% increase in guest satisfaction and repeat clientele
- Played a key role in maintaining high-quality guest experiences in a fast-paced, high-pressure environment, enhancing brand reputation
Service Supervisor
Convene
New York, NY
03.2018 - 05.2019
- Delivered world-class service by expertly managing Program Execution Orders for high-profile clients, ensuring seamless event experiences
- Contributed to operational meetings and provided targeted staff training, helping achieve a consistent 90 Net Promoter Score across service operations
- Cultivated client relationships through proactive communication and personalized service, ensuring long-term partnerships and client retention
Floor Manager
Tutu’s
Brooklyn, NY
07.2015 - 03.2016
- Led a team of 25 staff members, ensuring compliance with NY DOH/OSHA regulations and maintaining a safe, welcoming environment for both staff and guests
- Managed daily financial operations, including cash handling, inventory management, and sales reporting, contributing to improved profitability and budget management
- Enhanced customer engagement through innovative social media strategies, increasing brand visibility and customer interaction
Education
Bachelor of Music - Musical Theatre
Baldwin Wallace University
Berea, OH05-2012
Skills
- Operations management
- Compliance oversight
- Technology
- Effective leadership
- Contract and vendor management
- Excellent customer service skills
Timeline
Lead Concierge | Administrative Assistant
GID
05.2022 - Current
Head Server
Momofuku
07.2019 - 09.2023
Service Supervisor
Convene
03.2018 - 05.2019
Floor Manager
Tutu’s
07.2015 - 03.2016
Bachelor of Music - Musical Theatre
Baldwin Wallace University
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