Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline Instant Oil Change
Argyle, Texas
06.2022 - 10.2024
Assisted in the development of operational strategies to ensure efficient and productive operations.
Developed a system for tracking inventory and ordering supplies as needed.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Created reports on sales trends, inventory levels, and financial data.
Implemented new procedures or systems to improve efficiency within the organization.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Team Lead
Bridlewood Equestrian Center
Flower Mound, TX
07.2021 - 05.2022
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Resolved escalated customer complaints or queries promptly and efficiently.
Delegated tasks appropriately according to individual skill sets.
Identified opportunities for process improvements, implementing changes when required.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.