Cameron Cranford
San Diego,CA
Summary
Driven by a results-focused approach, I leveraged my expertise in Operations Management and exceptional Customer Relations throughout my 20+ career in Customer Service and Tech/E-commerce to enhance service delivery and operational efficiency. Fluent in four languages, I excel in Cross-Functional Collaboration & Teamwork, significantly improving customer satisfaction and contributing to increase in team efficiency. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Airline Customer Service Agent
American Airlines
02.2020 - Current
- Providing world-class level of customer service to each person by engaging customer and using active listening and effective interpersonal skills to address all concerns and needs.
- Resolving barriers by engaging customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Working collaboratively in fast-paced environment with team and partners to ensure smooth and efficient check-in, boarding and arrival procedures.
Operations Customer Service Manager
Autoplicity Inc
07.2021 - 06.2024
- Enhancing company policies, updating information and providing continuous training to ensure employees are equipped to resolve customer inquiries via telephone, email, chat platforms.
- Assisted in recruiting, hiring and training of team members. Delivered exceptional training, monitoring customer and employee interactions, and hands-on motivation to team members to enhance customer satisfaction.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement via our website, Amazon Marketplace, Ebay and Salesforce platforms.
Vendor Relations Specialist
AutoAnything
06.2015 - 07.2021
- Gathered, organized and input information into digital database to ensure product skus, manufacturer updates, product images, pricing, and business costs are updated.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues via email, chat, and telephone.
- Devised and implemented processes and procedures to streamline operations.
Customer Service Manager
ProvideCommerce
09.2008 - 06.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Promoted harmonious working climate to boost morale and productivity.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Arts - Business Administration And Management
Grossmont College
El Cajon, CA04.2001
High School Diploma -
San Diego School of Creative & Performing Arts
San Diego, United States05.1998
Skills
- Operations Management
- Customer Relations
- Performance Management
- Business Administration
- Customer Relationship Management (CRM)
- Staff Development
- Team Leadership
- Time management abilities
- Strategic Planning
- Policy Implementation
- Cross-Functional Collaboration & Teamwork
- Spanish, French, Portuguese, English Fluency
References
- Karen Cepeda - Previous Director/Manager - ProvideCommerce - Tel (858) 335-8808
- Pamela Camarena - Customer Service Supervisor - American Arlines - Tel (951) 236-5040
- Suzanne Eastman - Customer Service & Operations Director - Autoplicity Inc - Tel (716) 713-8963
Timeline
Operations Customer Service Manager
Autoplicity Inc
07.2021 - 06.2024
Airline Customer Service Agent
American Airlines
02.2020 - Current
Vendor Relations Specialist
AutoAnything
06.2015 - 07.2021
Customer Service Manager
ProvideCommerce
09.2008 - 06.2015
Associate of Arts - Business Administration And Management
Grossmont College
High School Diploma -
San Diego School of Creative & Performing Arts
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