Cameron Cruz
Westminster,CO
Summary
Proven leader in customer engagement and event marketing, I excelled at Colorado Hospitality Services by driving sales growth and enhancing client satisfaction. Leveraging strong time management and customer service skills, I led teams to exceed targets through strategic planning and exceptional guest management. My approach resulted in significant business expansion and solidified customer loyalty.
Overview
6
6
years of professional experience
Work History
Sales Manager
Colorado Hospitality Services
04.2021 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expand sales opportunities.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
Front Desk Supervisor
Quality Inn Hotel
04.2021 - 06.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Ice Cream Truck Driver
Ice Cream Wagon
03.2022 - Current
- In my spare time, primarily on the weekends, I engage in this activity to earn a bit of extra income and to contribute to and connect with my community.
- Contributed to a visually appealing truck design to attract more customers, incorporating colorful graphics and clear menu displays.
- Maintained temperature of ice cream during transport to preserve quality of product.
- Improved inventory management with regular stock checks, timely ordering, and minimizing product wastage.
- Used route navigation apps and knowledge of area to deliver ice cream to customers.
- Boosted customer satisfaction by providing friendly and efficient service during every ice cream truck stop.
- Minimized wait times for customers through quick order processing and efficient cash handling skills.
- Increased repeat business by establishing rapport with customers and remembering their favorite ice cream selections.
- Ensured safe food handling practices with meticulous adherence to hygiene standards and regular equipment cleaning.
- Abided by traffic rules and regulations to maximize road safety.
- Interacted with customers to foster positive experience resulting in increased sales.
Assistant General Manager
Noodles and Company
02.2019 - 02.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
No Degree -
South High School
Pueblo, COSkills
- Customer Engagement
- Post-event Analysis
- Event Marketing
- Onsite Execution
- Guest Management
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Cash Handling
- Time management skills
Additional Information
Despite not having a high school diploma, I have grown and excelled in every offer that has been presented to me. I am committed to personal and professional growth and am eager to embrace any opportunity to advance. I am a fast learner and constantly enthusiastic about acquiring new skills and knowledge.
Timeline
Ice Cream Truck Driver
Ice Cream Wagon
03.2022 - Current
Sales Manager
Colorado Hospitality Services
04.2021 - 05.2024
Front Desk Supervisor
Quality Inn Hotel
04.2021 - 06.2023
Assistant General Manager
Noodles and Company
02.2019 - 02.2021
No Degree -
South High School
Similar Profiles
Michelle Rico OrtegaMichelle Rico Ortega
Human Resources Coordinator at Colorado Rockies/Sage Hospitality GroupHuman Resources Coordinator at Colorado Rockies/Sage Hospitality Group
Pete YslavaPete Yslava
Correctional Youth Service Officer (CYSO) I, II , III at Colorado Dept. Of Human Services - Division of Youth Services/CorrectionsCorrectional Youth Service Officer (CYSO) I, II , III at Colorado Dept. Of Human Services - Division of Youth Services/Corrections
Katharine Anne RobertsKatharine Anne Roberts
Regional Clinical Director at ABA Services of ColoradoRegional Clinical Director at ABA Services of Colorado
NIcholas ArchibequeNIcholas Archibeque
Service Sales Representative Captain / Trainer at CINTAS, First Aid & SafetyService Sales Representative Captain / Trainer at CINTAS, First Aid & Safety
Aden McmahanAden Mcmahan
Lifeguard at Apex CenterLifeguard at Apex Center