Cameron Culbertson
Charlotte,NC
Summary
Marketing Specialist with extensive experience in both traditional and digital marketing strategies. Proven success in designing and managing marketing campaigns, implementing social media strategies, and leveraging consumer data to drive business growth. Eager to contribute to organizational success by collaborating with cross-functional teams, employing methodical problem-solving approaches, and utilizing advanced data analysis techniques. Certified in HubSpot Academy Social Media Marketing and Microsoft Office
Overview
5
5
years of professional experience
2
2
Certification
Work History
Title Express Processor
Copart
Charlotte, NC
01.2024 - Current
- Conduct initial outreach daily to 35+ lien holders to secure payoff information, letters of guarantee, and title documents, ensuring 100% accuracy in the processing of claims
- Effectively communicate with insureds to address changes or issues during processing periods, responding promptly to assist approximately 10 inquiries per day regarding total loss claim status and related concerns
- Resolve discrepancies efficiently while maintaining a 95% customer satisfaction rate, and ensuring a high level of service delivery
- Monitor and manage tasks within a shared team channel to ensure proper prioritization and timely execution of directives, maintaining strict compliance with company policies, deadlines, and contractual obligations
- Review and prepare over 20 total loss packets for insureds and lienholders, ensuring document accuracy, compliance with internal policies, and adherence to state regulatory standards to facilitate seamless claim resolution
- Exceed daily production goals by efficiently processing over 33 lots, with a demonstrated commitment to adhering to quality standards, as validated by successful audit results
- Perform final compliance reviews and authorize 'Okay to Pay' for insurance claims, ensuring prompt and accurate settlements, and maintaining regulatory and policy compliance
Office Manager
ABT Health & Wellness
Columbia
05.2022 - Current
- Manage and coordinate over 2,000 client appointments, ensuring optimal scheduling efficiency; safeguard client data integrity, including payment processing and insurance verification; handle insurance payments, and accurately record them in a database for multimillion-dollar insurance firms.
- Streamline office operations to minimize client issues and concerns; resolve over 50 client inquiries, significantly enhancing operational efficiency, and contributing to a 98% client retention rate.
- Administer payment adjustments for client accounts, ensuring 100% accuracy and compliance with on-time check-in/check-out procedures.
- Develop and maintain social media platforms to promote the company's services, driving a 10% increase in customer engagement, and attracting new clientele between 2022 and 2023.
Sports Marketing Intern
Gastonia Honey Hunters
Gastonia
05.2022 - 08.2022
- Design and implement comprehensive sports marketing campaigns aimed at increasing fan engagement by 30%, utilizing targeted strategies across multiple platforms to drive participation, brand loyalty, and fan base growth. These campaigns incorporate audience analysis, and tailored messaging, to ensure maximum impact.
- Plan and oversee the execution of high-profile promotional events, including press conferences, giveaways, and game-day activities, to enhance fan experience, foster community engagement, and elevate the team's public presence. These events are designed to strengthen brand recognition, and encourage fan interaction.
- Conduct and analyze extensive market research surveys to gain valuable insights into fan preferences, behaviors, and interests; systematically manage and evaluate over 200 data entries in Excel, extracting key metrics related to audience engagement and satisfaction. The findings inform strategic decisions and help drive sustainable company growth in alignment with consumer expectations.
- Lead a creative team of five members in utilizing industry-standard marketing tools, such as Photoshop and Canva, to produce a digital portfolio comprising over 25 unique assets. These assets, including promotional materials like brochures, flyers, and banners, are designed to visually capture and communicate the team's brand identity, and appeal to a broad audience.
- Identify and leverage emerging marketing trends to create new revenue streams, successfully securing six new sponsorships that support organizational goals and enhance brand partnerships. Build and nurture long-term relationships with key stakeholders, collaborating to open new business opportunities, and amplify the team's commercial success.
Guest Relations
Carolina Panthers
Charlotte
10.2019 - 01.2021
- Greet and assist over 1,500 guests upon arrival, guiding them through check-in procedures, and ensuring a seamless entry experience. Collect guest tickets, scan for authenticity, and
provide clear directions to various locations within the venue, ensuring an efficient and welcoming environment. - Support the enforcement of stadium rules and regulations, prioritizing guest safety, and enhancing the overall experience. Contribute to a 45% improvement in guest satisfaction by addressing concerns promptly, and maintaining a positive atmosphere throughout events.
- Collaborate closely with cross-functional departments to report incidents to management in real time, ensuring swift resolution, and maintaining high standards of customer service. Successfully reduce disruptions such as foul language, interference with events, and smoking within the stadium by 30%, fostering a more enjoyable and respectful environment for all attendees.
- Develop and implement strategic marketing initiatives aimed at boosting customer satisfaction, leveraging tools such as brochures, door prizes, and promotional giveaways. These efforts contribute to enhanced guest engagement and improved feedback ratings on post-event surveys.
Education
B.S. - Sports Management
Johnson & Wales University
Charlotte, NC12.2022
Skills
- Interpersonal
- Customer Service
- Strategic Planning
- Creative Development
- Sales Process and Persuasion
- Time Management
- Data Analysis/Analytics
- Content Creation
Certification
- HubSpot Academy Social Media Marketing Certification
- Microsoft Office/Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Title Express Processor
Copart
01.2024 - Current
Office Manager
ABT Health & Wellness
05.2022 - Current
Sports Marketing Intern
Gastonia Honey Hunters
05.2022 - 08.2022
Guest Relations
Carolina Panthers
10.2019 - 01.2021
B.S. - Sports Management
Johnson & Wales University
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