
Prioritizes service to patients, collaboration with colleagues, and efficiently completing tasks. Has a passion for problem solving, and is motivated to find optimized workflows to better meet departmental standards.
Healthcare Support Specialist | 10/2023-01/2025
Lead Healthcare Support Specialist | 01/2025-current
Collaborates with inpatient provider teams and both in- and out-patient desk operations staff to arrange appropriate and timely hospital follow-up. Prioritizes tasks, taking into consideration inpatient service needs as well as Lead tasks and expectations. With the guidance of management, organizes team huddles, orders department supplies, and trains new and existing staff.
Participates in Work Groups and Affinity Groups:
Checks in and hosts customers to the venue, promotes event packages and escape room games to match customer needs. Communicates effectively with coworkers to provide best service and maintain the day’s schedule. Uses different booking and management systems.
Created lesson plans and teaching objectives for a workshop dedicated to improving the English proficiency of visiting University of Florida scholars. Worked together with a co-teacher to develop comprehensive lesson plans to achieve the goals of each class. Communicated daily with supervisor to ensure quality of materials and troubleshoot challenges.