Cameron Curran
Costa Mesa ,Ca
Summary
Dynamic professional with a proven track record at Harland Brewing Co., excelling in team leadership and client relationship management. Skilled in enhancing customer engagement and optimizing project coordination, I effectively trained staff and developed strategies that increased revenue. Known for problem-solving and fostering strong connections, I ensure exceptional service and satisfaction.
Overview
11
11
years of professional experience
Work History
Account Manager
Scout Distribution - Ocotillo Holdings LLC
San Diego, California
11.2019 - Current
- Managed client relationships to enhance satisfaction and retention.
- Coordinated project timelines and deliverables for multiple accounts.
- Developed strategic solutions to meet client needs and expectations.
- Facilitated communication between clients and internal teams effectively.
- Analyzed market trends to identify opportunities for client growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
Bar Team Leader
Harland Brewing Co.
San Diego, CA
03.2019 - 11.2019
- Supervised bar staff to ensure quality service and adherence to standards.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Trained new team members on bar procedures and customer service techniques.
- Organized shifts and schedules to optimize staff coverage during peak hours.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations.
- Engaged with customers to enhance their experience and address any concerns promptly.
- Monitored cash handling procedures for accuracy during shifts and reconciled daily sales reports.
Beertender
Ballast Point Brewing Co.
San Diego, CA
10.2014 - 03.2019
- Served a variety of craft beers to enhance customer experience.
- Educated customers on beer styles and brewery offerings.
- Collaborated with team members to ensure smooth service flow.
- Assisted in inventory management and stock replenishment.
- Handled customer inquiries and resolved service issues promptly.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Suggestive selling additional items or upgrades to enhance guest experience.
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Adhering to all applicable laws related to serving alcoholic beverages including state liquor laws.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Associate of Science - Business Management
San Diego Mesa College
San Diego, CA06-2013
High School Diploma -
Heritage High School
Brentwood, CA06-2009
Skills
- Customer engagement
- Client relationship management
- Project coordination
- Effective communication
- Team leadership
- Time management
- Problem solving
- Conflict resolution
- Upselling strategies
- Brand representation
Timeline
Account Manager
Scout Distribution - Ocotillo Holdings LLC
11.2019 - Current
Bar Team Leader
Harland Brewing Co.
03.2019 - 11.2019
Beertender
Ballast Point Brewing Co.
10.2014 - 03.2019
Associate of Science - Business Management
San Diego Mesa College
High School Diploma -
Heritage High School
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