Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Manager
Little Caesars
Englewood, CO
10.2023 - Current
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Sales Floor Associate/cashier
Salvation Army
Parker
09.2022 - 08.2023
Had a variety of responsibilities such as working the register, cleaning the building, hanging clothes, and stocking shelves.
Assisted customers with locating desired items in store.
Greeted customers, provided excellent customer service and responded to inquiries.
Operated cash register, processed payments and handled returns and exchanges efficiently.
Maintained cleanliness of sales floor area and organized merchandise displays.
Kitchen staff/Hostess
Little Valley Smoke House
Kiowa
07.2020 - 08.2021
Expeditor - Responsible for the steady flow of information between different stations, as well as prepping and preparing orders.
Greeted guests warmly upon arrival, seating them promptly.
Maintained a clean and organized dining area.
Assisted in preparing the restaurant for opening and closing shifts.
Monitored customer satisfaction levels throughout their meal experience.
Ensured compliance with health and safety regulations at all times.
Communicated clearly with kitchen staff regarding customer orders.
Demonstrated strong interpersonal skills when interacting with customers.