Cameron David Pope

• Greets and engages the Guest to provide a friendly experience.
• Properly prep all fruits, vegetables, frozen items, powders, and juices.
• Managed scheduling responsibilities for team members while accommodating time-off requests when possible without compromising productivity.
• Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional support.
• Streamlined communication channels within the department, promoting collaboration and teamwork among staff members.
• Performs opening and/or closing duties.
• Performs store checklist tasks.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Cleans and refurbishes automobiles by cleaning, protecting, and preserving interiors, exteriors, and engine compartments, following quality and safety standards and practices.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

- Responsible for greeting & Welcoming Guest, Managing Reservations & Checking guests in and out.

- Resolving Customer Issues & Escalations

-Answering Phone Inquiries

-Processing Payments & Disputes

-Offering Membership programs to new guests to increase sales goals within the company while maintaining customer database.

-Request customer service satisfication surveys from customers.