CAMERON DEMBY
Norwood,MA
Summary
Technical and support-focused service engineer. Recognized for skills in troubleshooting, maintaining, and optimizing sensitive laboratory hardware specifically PCR diagnostics instruments, liquid handling and storage robots. A trusted resource highly knowledgeable in best practices, installations, preventative maintenance, repairs, and calibrating equipment. Equally adept at leading and training co-workers and peers on SOPs to deliver on objectives. Successful in supporting, testing, and analyzing a wide spectrum of advanced technology.
Overview
12
12
years of professional experience
Work History
Life Science Engineer II
Renovo Solutions
05.2024 - Current
- Key contributor in performing maintenance, repairs, and optimizations of advanced laboratory equipment
- Performing routine maintenance and repair on: High-performance liquid chromatography (HPLC/UPLC), Single quadrupole mass spectroscopy
- Perform planned maintenance, repairs, and verification/qualification services on multi-vendor LC and LC/MS systems
- Install and optimize hardware, software, and network configurations
- Manage customer expectations through effective communication and follow-up plans
- Complete service reports, expense reports, and administrative tasks with accuracy and timeliness
- Communicate and escalate repair diagnostic information with supervisors and internal teams to expedite resolutions
- Serve as a liaison between customers and management, ensuring effective service and issue resolution
- Advise customers on preventive maintenance and configurations to optimize equipment performance
- Escalate challenging service events efficiently and develop strategic resolution plans
- Train and mentor Life Science Technician colleagues on HPLC/UPLC maintenance procedures
Senior Field Engineering Specialist
Roche Diagnostics
01.2020 - 04.2024
- Provide routine technical support, on-site service, repair, and installation of molecular diagnostics PCR instrumentation, specializing in diagnosing and resolving mechanical, hardware, software, and system failures
- Document all service activities, contributing to quality improvement initiatives and consistently focusing on maximizing customer satisfaction
- Perform installations, repairs, and preventive maintenance, including comprehensive support for mechanical/system hardware, software, and networking/wireless networking issues
- Ensure new hires were thoroughly prepared for their roles, demonstrating minimal need for additional direction or coaching
- Collaborated closely with sales and marketing teams to align technical support services with broader business objectives and enhance customer engagement
- Served as a trusted and respected mentor in the northeast region, leading the New England team with a strong focus on effective onboarding of new hires ranging from highly experienced to less experienced individuals
- Exhibited highly effective coaching skills across all customer interactions, including routine, challenging, and highly complex situations, utilizing advanced thinking and innovative approaches
- Provided mentorship support by assisting other mentors with strategies for resolving difficult customer scenarios and sharing expertise in complex problem-solving
- Recognized as a role model within the mentor group, known for expertise in both technical and customer service aspects, fostering professional development among peers
Field Service Engineer
Hamilton Storage
06.2016 - 01.2020
- Delivered comprehensive after-sales support for sample management automation, ensuring customer satisfaction and equipment reliability
- Completed detailed service documentation, site surveys, customer feedback, and return merchandise authorizations with precision
- Streamlined remote support protocols, enhancing efficiency in resolving customer issues
- Achieved recognition for maintaining impeccable service report accuracy, contributing to company's data integrity
- Managed and resolved customer complaints, leading to consistent record of high customer satisfaction rates
- Conducted installations, de-installations, preventive maintenance, site acceptance tests, and customer training for diverse product lines
- Cultivated strong professional relationships with clients for reinforcing company's commitment to exceptional service
- Provided expert on-site and remote technical service, including troubleshooting of electrical and mechanical issues down to circuit board and component levels
Manufacturing Associate II
LONZA
01.2013 - 06.2016
- Executed inoculum procedures and operated bioreactors as key member of the fermentation group, ensuring production of therapeutic proteins under cGMP conditions
- Performed CIP/SIP processes, monitoring control parameters, temperatures, and pressures to maintain system integrity
- Conducted routine sampling with aseptic techniques, including cell counting using manual slides and automated counters
- Led standardization of dissolved oxygen and pH probes to enhance bioreactor performance
- Streamlined documentation process, ensuring meticulous record-keeping and adherence to regulatory requirements
- Reviewed and verified batch records and logbooks to guarantee compliance with production schedules and quality standards
- Drove initiation and completion of deviations, Corrective and Preventive Actions (CAPA), and change controls
Education
Bachelor of Science - Mechanical Engineering
Northeastern University
Boston, MASkills
- Pharmaceuticals
- Automation
- Robotics
- Data Analysis
- Equipment
- Installation
- Documentation
- Compliance
- Process Improvement
- Validation
- Troubleshooting
- Diagnostics
- Laboratories
- Manufacturing
Affiliations
- Association for Laboratory Automation
- Laboratory Robotics Interest Group
- New England
Additional Experience
- Mechanical Technician II, FLEXENERGY, Portsmouth, NH
- Senior Associate Engineer, MERCK Boston, MA
- Assistant Scientist, Neogenesis, Cambridge, MA
Timeline
Life Science Engineer II
Renovo Solutions
05.2024 - Current
Senior Field Engineering Specialist
Roche Diagnostics
01.2020 - 04.2024
Field Service Engineer
Hamilton Storage
06.2016 - 01.2020
Manufacturing Associate II
LONZA
01.2013 - 06.2016
Bachelor of Science - Mechanical Engineering
Northeastern University
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