Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Cameron Diaz

Miami

Summary

Dynamic professional with extensive experience in customer engagement and problem-solving. Proven ability to enhance guest experiences through effective communication and organizational skills. Adept at managing schedules and maintaining accurate records, ensuring operational excellence in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Hostess

Strada in the Grove
Miami
03.2025 - Current
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
  • Assisted with seating arrangements for large groups and special occasions.
  • Maintained accurate records of reservations and wait times.
  • Trained new staff on proper hosting procedures and policies.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.

Intake Specialist

The Personal Injury Hub
Miami
05.2023 - 08.2025
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Ensured that all necessary paperwork was completed accurately before discharge from program.
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Scheduled appointments for patient consultations, tests and procedures.

Athlete Sales Associate

Nike
Miami
01.2023 - 03.2025
  • Ensured product quality by adhering to strict evaluation standards before sale.
  • Operated cash registers efficiently and accurately during peak business hours.
  • Maintained knowledge of current promotions and advertisements to better assist customers.
  • Managed inventory through shelf stocking, display setup, and merchandise level tracking.
  • Resolved customer complaints and inquiries using effective problem-solving techniques.
  • Advised customers on product features and benefits with in-depth knowledge.

Sales Associate

Adidas
Miami
08.2021 - 01.2023
  • Maintained inventory records for restocking purposes.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.

Sales Associate

Five Below
Miami
06.2021 - 08.2021
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
  • Maintained inventory records for restocking purposes.

Call Center Representative

Katharsis LLC.
Miami
02.2021 - 06.2021
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Employed various computer programs such as Microsoft Office Suite tools for record keeping purposes.
  • Provided detailed information about products and services as requested by customers.
  • Maintained accurate records of customer interactions for future reference.

Education

Associate of Arts - Public Relations

Miami-Dade College
Miami

Skills

  • Customer education and engagement
  • Effective communication
  • Positive and professional
  • Problem solving
  • Organizational skills
  • Schedule and calendar management

Certification

  • Certified Medial Administrative Assistant
  • Basic Life Support

Languages

Spanish, Native

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Head Hostess

Strada in the Grove
03.2025 - Current

Intake Specialist

The Personal Injury Hub
05.2023 - 08.2025

Athlete Sales Associate

Nike
01.2023 - 03.2025

Sales Associate

Adidas
08.2021 - 01.2023

Sales Associate

Five Below
06.2021 - 08.2021

Call Center Representative

Katharsis LLC.
02.2021 - 06.2021

Associate of Arts - Public Relations

Miami-Dade College

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