Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Cameron Diaz

Columbia,MD

Summary

Proven Housing Specialist with experience in delivering key housing management services with relevant legislation and regulation. Exceptional partner to housing team, promoting tenant participation and community development initiatives. Dedicated to improving organization's current position and long-term financial stability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housing Specialist

Howard County Housing Commission
Columbia, MD
02.2023 - Current
  • Assisted clients with permanent housing transitions.
  • Verified assets and income for applicants.
  • Educated clients on lease and rental agreements.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Found affordable housing options for 75+ people and families.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Performed statistical collection to track tenant communication and applicant data.
  • Investigated key breaches of tenancy contracts.
  • Organized outreach activities to inform residents about available services.
  • Provided technical advice on affordable housing issues.
  • Assisted in the implementation of public housing policies and procedures.
  • Reviewed applications and documents for accuracy and completeness.
  • Participated in community meetings to discuss housing issues.
  • Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
  • Provided training sessions on topics such as fair housing laws, tenant rights and responsibilities.
  • Guided clients through transition to independent living within community.
  • Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
  • Responded promptly to inquiries from residents regarding their rights under applicable laws.
  • Maintained accurate records and documented client data in company databases.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Helped individuals address disabilities and put together career plans.

Reimbursement Specialist

Maxim Healthcare Group
Columbia, MD
12.2021 - 12.2022
  • Verified technical reimbursement questions for providers, billing and coding staff.
  • Brought in $11 million in sales per 3 months by billing and collecting for 75 healthcare claims on clients' behalf.
  • Advised supervisors and clinicians of billing deficiencies to support charge capture.
  • Researched rejections, investigating problems to appeal claims.
  • Attended seminars to remain up-to-date with coding guidelines and reimbursement requirements.
  • Responded to customer inquiries regarding the status of their reimbursement requests.
  • Resolved discrepancies between provider documentation and insurance plan requirements.
  • Provided training to new staff on the proper submission process for reimbursement requests.
  • Created detailed spreadsheets documenting all reimbursements made by the organization.
  • Collaborated with other departments within the organization to coordinate activities related to reimbursements.
  • Participated in meetings with stakeholders to discuss current trends impacting reimbursement rates.

Medical Receptionist

Mid-Atlantic Nephrology Associates PA
Columbia, MD
03.2021 - 12.2021
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.

Patient Transporter

Howard County General Hospital
Columbia, MD
02.2021 - 08.2021
  • Greeted patient and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Disinfected and properly stored transport equipment.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.

Sales Associate

Z Gallerie
Columbia, MD
12.2020 - 01.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Increased purchase amounts by cross-selling with similar products.
  • Greeted customers and provided exceptional customer service.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.

Sales Associate

Macy's
Columbia, MD
06.2019 - 08.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.

Office Associate

Howard County Community College
Columbia, MD
09.2017 - 02.2020
  • Filed and retrieved records to support business needs and boost team productivity.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated financial, customer and business records in company databases.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered telephone inquiries from customers and vendors regarding office operations.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Inputted data into computer systems in an accurate and timely manner.
  • Created spreadsheets to track financial information such as expenses or budgets.
  • Performed general office duties such as photocopying, faxing, scanning documents.
  • Provided administrative support to management team by scheduling meetings, taking notes.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread and corrected correspondence and reports for error-free documentation.

Education

Associate's Degree - Social Science

Howard County Community College
Columbia, MD
08.2023

High school diploma -

Wilde Lake High School
Columbia, MD
05.2017

Skills

  • Communications (2 years)
  • Computer Hardware
  • Leadership Development
  • Active Listening Skills
  • Interpersonal Skills
  • Problem Resolution
  • Teamwork
  • Adaptability
  • Customer service
  • Client and Family Interviews
  • Data Analysis
  • Social Services
  • Customer support
  • Data Collection and Entry
  • Documentation review
  • Accounting
  • Corporate finance (1 year)
  • Fair Housing regulations
  • Social work (1 year)
  • Landlord-tenant law
  • Crisis intervention
  • Property management
  • Section 8
  • Yardi
  • Motivational interviewing
  • Crisis management (1 year)
  • Supportive Counseling Techniques
  • Office experience (5 years)
  • Computer literacy
  • Administrative experience (4 years)
  • Community Resource Navigation
  • Case Management
  • Certified Specialist of Occupancy

References

References 

Howard County Housing Commission 

  • Name: Tineishia Harris
  • Title: Housing Specialist
  • Phone: +1 (301)-898-6474
  • Email: tineishaharris2@gmail.com

Mid-Atlantic Nephrology Associates

  • Name: Maribeth Hampton
  • Title: Operations Manager
  • Phone: +1 (410)-925-8984

Maxim Healthcare Staffing

  • Name: Janet Larche
  • Title: Billing and Collections Team Lead III
  • Phone: +1 (410)-925-8984
  • Email:jalarche@maximstaffing.com
  • Name: Aisha Jacobs
  • Title: Team Lead of Administrative Service
  • Email:aijacobs@maximstaffing.com

Macy’s

  • Name: Jessica LittleJohn
  • Title: Backstage Manager
  • Phone: +1 (202)-256-2214
  • Macy’s
  • Name: Jeff Delatora
  • Title: Manager
  • Phone: +1 (240)-357-1462

Howard County General Hospital

  • Name: Amanda Hartlove
  • Title: Diagnostics & Imaging Supervisor
  • Phone: +1 (410) 804-0542
  • Email: ahartlove@jhmi.edu

Certification

  • Certified Housing Choice Voucher Specialist, [HUD] - [2023]

Timeline

Housing Specialist

Howard County Housing Commission
02.2023 - Current

Reimbursement Specialist

Maxim Healthcare Group
12.2021 - 12.2022

Medical Receptionist

Mid-Atlantic Nephrology Associates PA
03.2021 - 12.2021

Patient Transporter

Howard County General Hospital
02.2021 - 08.2021

Sales Associate

Z Gallerie
12.2020 - 01.2021

Sales Associate

Macy's
06.2019 - 08.2020

Office Associate

Howard County Community College
09.2017 - 02.2020

Associate's Degree - Social Science

Howard County Community College

High school diploma -

Wilde Lake High School

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Cameron Diaz