Cameron Dickson
Livermore,CA
Summary
Dedicated and results-oriented professional with valuable experience in customer service and event coordination. Proven ability to resolve issues efficiently and create positive customer experiences. Strong multitasking skills and the ability to thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Freelance Executive Technical Administrator
Next-gin Technology
02.2024 - Current
- Document management by initiating, compiling, editing, and finalizing docs
- Correspondence management of confidential and sensitive information
- Meeting management for agendas, creating metrics, establishing policies and procedures
- Key administrative support to enhance operational efficiency in a remote work environment
Freelance Office Manager and Marketing Associate
Chloe Bubert Marketing
02.2024 - Current
- Financial analysis and office management
- Tax preparation and budget forecasting
- Marketing coordinator for social media campaigns
Customer Service Representative & Event Coordinator
Lost Worlds
07.2015 - 08.2022
- Greeted customers and represented the company with professionalism and courtesy
- Managed multiple customer interactions simultaneously, ensuring high levels of satisfaction
- Coordinated and hosted events, overseeing setup of food, supplies, and equipment to meet customer expectations
- Demonstrated effective problem-solving skills, addressing customer issues promptly and efficiently
- Maintained composure under pressure, employing tact and diplomacy in interactions with customers, managers, colleagues, and stakeholders
- Handled customer complaints with empathy, ensuring resolution and maintaining a positive company image
Education
Master of Business Administration -
Biola University
La Mirada, CA12.2023
Bachelor of Arts - Business
Sonoma State University
Rohnert Park, CA12.2021
Skills
- Six Sigma
- Microsoft Office
- Word
- Excel
- Outlook
- Teams
- PowerPoint
- Artificial Intelligence
- Google Cloud
- Generative AI
- Customer Relationship Management
- Crisis Management
- Problem Resolution
- Digital Marketing Strategies
- Event Planning
- Organizational Skills
- Verbal Communication
- Written Communication
Affiliations
National Customer Service Association, Member
Timeline
Freelance Executive Technical Administrator
Next-gin Technology
02.2024 - Current
Freelance Office Manager and Marketing Associate
Chloe Bubert Marketing
02.2024 - Current
Customer Service Representative & Event Coordinator
Lost Worlds
07.2015 - 08.2022
Master of Business Administration -
Biola University
Bachelor of Arts - Business
Sonoma State University
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