A dependable, efficient, and collaborative employee with effective critical thinking and communication skills. A skilled problem solver, passionate, and dedicated to serving others and leading in a team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Groups Recover Together
Warrenton, Virginia
06.2025 - Current
Coordinated daily operations to ensure efficient workflow and team collaboration.
Monitored inventory levels to ensure adequate stock availability.
Prepared, corrected, and transmitted prescriptions to medical providers.
Conducted outreach to members to confirm attendance and ensure engagement.
Recorded detailed documentation of engagements and prescriptions in the EMR.
Direct Care Specialis/Medical Support Professional
The Recovery Connection
Winchester, USA
02.2024 - 04.2025
Accompanied or transported clients to appointments, errands and social activities.
Encouraged positive behaviors while managing challenging behaviors using non-violent techniques.
Adhered to all agency policies and procedures regarding client confidentiality, safety protocols.
Maintained accurate records of client progress and behavior data.
Led a craft club group to encourage positive, creative outlets for clients.
Responded promptly and appropriately to emergency situations involving clients.
Assisted with acquiring and delivering client medications from the pharmacy, and communicating insurance issues.
Completed thorough medication counts in comparison with their Medication Administration Record.
Performed urine drug screens and breathalyzer testing to ensure client safety.
Assisted in finding community resources for health, and stepdown needs.
Efficient scheduling and inputting of new medication, and changes to medication instructions.
Retail Customer Sales Associate
Rusty Willow Boutique
Culpeper, USA
06.2022 - 11.2023
Addressed inquiries, resolved customer issues and managed customer relations.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Input incoming product into the system for upcoming events and sales.
Education
Bachelor of Arts - Psychology, Public Health
Shenandoah University
Winchester, VA
05.2025
High School Diploma -
Kwajalein Junior-Senior High School
Kwajalein, Marshall Islands
05.2021
Skills
MS Office and Google Proficiency
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Verbal and Written Communication
Multi-tasking and Prioritization
Responding Properly to Challenging Clients
Understanding of Client Needs
Creative Problem-Solving
Effective communication
Certification
CPR and First Aid Certified
Medication Aide Training
Accomplishments
Volunteer Work at Micronesian Handicraft Shop
Coral Restoration Project - 04/01/20 to 08/01/21
National Honor's Society 2019-2021
President's Education Award
Recognized Quarterly Staff Member Fall 2024
References
Available upon request.
Timeline
Operations Coordinator
Groups Recover Together
06.2025 - Current
Direct Care Specialis/Medical Support Professional