Experienced administrative professional with expertise in supporting internal operations and enhancing office efficiency. Proven ability to coordinate team schedules, manage records, and streamline invoicing processes. Strong communication and problem-solving skills contribute to improved workplace productivity and morale. Committed to delivering exceptional customer service and maintaining organized workflows.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Staff Member
Connections 365
Salem, USA
09.2023 - 06.2026
Monitored and managed youths' behavior to provide a safe, structured living environment conducive to BRS programming
Provided weekly service documentation to ensure quality, content, and compliance with BRS service hour requirements
Delivered individual and group skill building, enhancing youth development and engagement
Implemented therapeutic interventions as necessitated by youth behavior and directed by individual service plans, improving behavioral outcomes
Documented youth progress and services provided, supporting effective case management and reporting
Behavioral Health Technician
New Dawn Treatment Center
Reno, USA
02.2023 - 09.2023
Assisted in the care of patients struggling with behavioral health problems, supporting treatment plans
Monitored patients' conditions and reported noteworthy variations to supervisors, ensuring timely interventions
Maintained a safe and supportive care environment, contributing to patient well-being
Offered emotional support to patients, fostering trust and therapeutic rapport
Carried out administrative tasks and assessments, supporting efficient clinic operations
Production Associate
Tesla Gigafactory 1
Sparks, USA
05.2022 - 02.2023
Performed complex assembly work, ensuring adherence to quality standards
Completed standard work processes and followed trained procedures to maintain production efficiency
Operated complex manufacturing equipment under supervision, supporting continuous workflow
Evaluated assembly processes and equipment to identify continuous improvement opportunities, enhancing productivity
Blender Machine Operator
Continuum Packing Solutions
Minden, USA
06.2021 - 05.2022
Operated all blending equipment safely and efficiently to meet Work Order instructions per SOPs, GMPs, and safety guidelines
Created production batch samples of completed blends to facilitate Quality Assurance testing requirements, ensuring product integrity
Maintained a clean, organized, and safe working environment to ensure employee safety, product integrity, and operational efficiency
Case Manager III
Family Support Council
Gardnerville, USA
12.2019 - 08.2021
Coordinated and provided care that was safe, timely, effective, efficient, and individual-centered, improving client outcomes
Handled case assignments, drafted service plans, and reviewed case progress to ensure quality service delivery
Advocated for individuals served, helping them make informed decisions throughout the case management process
Developed working relationships with clients and stakeholders to facilitate comprehensive case management
Store Associate
Big Lots
Caron City, USA
10.2020 - 05.2021
Maintained and operated point-of-sale systems efficiently and accurately, ensuring smooth transactions
Participated in the freight flow process including truck unloading, stocking, merchandise presentation, and recovery to optimize store operations
Performed daily front-end maintenance including check stand cleanliness, merchandise replenishment, and floor safety
Logistical Data Collector
Tahoe Transportation District
Zephyr Cove, USA
06.2019 - 12.2019
Prepared technical reports by collecting, analyzing, and summarizing information and trends to support decision-making
Communicated the financial and operational impact of changes, aiding in strategic planning
GENERAL LABORER
PEOPLE READY
, USA
05.2018 - 12.2019
Performed assigned tasks efficiently, supporting project completion
Applied general construction skills to assist with various site duties
Lifted over 100 lbs, demonstrating physical strength and reliability
DRIVER'S ASSISTANT
PEOPLE READY
, USA
07.2018 - 03.2019
Provided excellent customer service, ensuring client satisfaction during deliveries
Lifted 100 lbs to assist with loading and unloading, supporting delivery operations
Maintained a clean working environment to promote safety and efficiency
DATA ANALYST
CENTRAL NEW MEXICO COMMUNITY COLLEGE
, USA
10.2016 - 05.2018
Confirmed project requirements by studying user needs and collaborating with project team members
Maintained client confidence and protected operations by keeping information confidential
Built and maintained databases and performed data mining to support institutional research
SALES ASSOCIATE
7-ELEVEN
, USA
03.2016 - 10.2016
Provided excellent customer service, enhancing customer satisfaction and loyalty
Maintained and improved computer documents to support store operations
Checked deliveries, stocked shelves, and operated a cash register to ensure efficient store functioning
RESIDENT MONITOR/ INTERIM TECHNOLOGY COORDINATOR
VERTERANS INTEGRATION CENTER
, USA
07.2014 - 02.2016
Installed, diagnosed, repaired, and maintained computer systems to ensure operational reliability
Installed and maintained PBX telephone system, supporting communication needs
Created and maintained electronic paperwork and resident records, improving documentation accuracy
CUSTOM FRAMER
HOBBY LOBBY
, USA
07.2013 - 05.2014
Provided excellent customer service, ensuring satisfaction with custom framing orders
Received customer frame orders and built custom frames to meet specifications
Received department deliveries and stocked shelves to maintain inventory levels
94E RADIO COMSEC REPAIRER
U.S. ARMY
, USA
01.2011 - 05.2013
Repaired radio equipment and sub-assemblies, ensuring mission readiness
Created, monitored, and maintained equipment lists and maintenance schedules to support operational efficiency
Troubleshot and repaired diesel vehicles and generators, minimizing downtime
Education
Integrated Studies - ASSOCIATE OF APPLIED SCIENCE
CENTRAL NEW MEXICO COMMUNITY COLLEGE
08.2017
Liberal Arts - ASSOCIATE OF ARTS
CENTRAL NEW MEXICO COMMUNITY COLLEGE
04.2017
General Studies -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
12.2016
Skills
Public speaking
CSR
HIPAA
Assembly
Attention to detail
Hand tools
Behavioral health center experience
Adolescents
Low-voltage electrical wiring
Google Drive
Chainsaw
Nutrition
Interviewing
Computer literacy
Analytical thinking
Microsoft Office
Computer Networking
Electrical troubleshooting
Program management
Clean workspace maintenance
Patient monitoring
Behavioral health
Functional testing for machine assembly
Child welfare
Mental health technician experience
Collaborative intervention
Harm reduction
Automotive parts and accessories knowledge
Productivity software
Direct support
Google Sheets
Newsletters
Workflow management
Electrical soldering
Conflict management
Recovery peer support
Microsoft Excel
Customer Support
Production documentation
Mechanical knowledge
Clerical experience
Direct patient care
Word processing
Customer Service
Basic firearms training
Computer operation
Mental health and behavioral care
Filing
Quality assurance
Working with geriatric patients
Mechanical troubleshooting
Low voltage
Structured cabling installation
Experience with individuals with substance use disorders
Database software proficiency
Substance abuse
Standard Operating Procedures compliance
Experience with children
Interpersonal skills
Crisis management
Forklift
Guest relations
Warehouse experience
Care plans
SQL
Employee relations
Customer Care
Experience with individuals with mental health conditions
Housekeeping Staff /Crew Kitchen Staff Member at odyssey drug and alcohol abuse treatment & rehabilitation facilityHousekeeping Staff /Crew Kitchen Staff Member at odyssey drug and alcohol abuse treatment & rehabilitation facility