Cameron Edwards
Rio Rancho,NM
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Albuquerue, NM
10.2023 - Current
- Respond to customer inquiries regarding 401(k) plans, including loans, withdrawals, and rollovers, ensuring compliance with employer plan regulations
- Manage contributions, investment rebalances, and account updates for 401(k) plans
- Provide clear, accurate information on financial services and retirement planning options
- Build rapport and relationships through effective communication and active listening to address customer challenges
- Handle diverse customer situations with professionalism, driving toward resolutions that meet their needs
Customer Escalations Representative
HP
Rio Rancho, NM
08.2022 - 01.2023
- Respond to customer issues by researching and gathering necessary information to provide effective resolutions
- Utilize established guidelines and tools to analyze issues, identify root causes, and recommend process improvements
- Adapt communication style to meet customer needs, ensuring clarity and satisfaction in resolving concerns
- Comply with internal processes and procedures while demonstrating accuracy and expertise in tools and case management
Flex Driver
Amazon
Albuquerque, NM
02.2021 - 07.2022
- Scan, process, and load items for delivery, ensuring accuracy and readiness for transport
- Deliver packages safely to Amazon customers, adhering to assigned routes and time schedules
- Review orders before and after delivery to verify accuracy and completeness
- Comply with transportation laws and company guidelines to maintain safety and efficiency
Team Member
Chick-Fil-A
Albuquerque, NM
08.2020 - 01.2021
- Prepared and assembled food products to meet Chick-fil-A quality standards while maintaining clear communication with the front-of-house team
- Greeted customers, took orders, and ensured prompt and accurate service
- Monitored business flow to manage food preparation and meet customer demand efficiently
- Maintained a clean and organized environment by managing waste and restocking supplies from storage areas
Education
Associates of Arts - Liberal Arts, Humanities & Education
Houston Community College
Houston, TXSkills
- Flexible Problem-Solving
- Detail-Oriented Approach
- Effective Communication
- Structured Planning
- Proficient in Prioritizing Tasks
Timeline
Financial Customer Associate
Fidelity Investments
10.2023 - Current
Customer Escalations Representative
HP
08.2022 - 01.2023
Flex Driver
Amazon
02.2021 - 07.2022
Team Member
Chick-Fil-A
08.2020 - 01.2021
Associates of Arts - Liberal Arts, Humanities & Education
Houston Community College
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