

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
As an Operations Manager at Amazon, I lead large-scale supply chain execution within a high-volume fulfillment environment, driving performance across safety, quality, delivery, and cost. I oversee end-to-end operational flow across inbound, inventory control, and outbound functions, ensuring disciplined execution aligned to network-level performance standards.
I played a key leadership role in launching a 1.1 million square foot upstream storage facility (KRB5), establishing operational processes, inventory management systems, labor structures, and leadership alignment to support network capacity expansion. I drive throughput optimization and labor efficiency through KPI-driven performance management, structured accountability routines, and real-time operational visibility tools.
In addition to operational execution, I influence organizational effectiveness by strengthening workforce strategy, leadership capability, and engagement culture. As a LeaderSET Faculty Member, I coach senior leaders in emotional intelligence, strategic thinking, and data-driven decision-making. I also developed site-level engagement initiatives and performance analytics tools that improved shift execution, labor accountability, and frontline leadership visibility.
My role integrates operational excellence with people strategy — ensuring that workforce capability, engagement, and disciplined execution translate into sustained supply chain performance.
As a Senior Branch Manager at Enterprise, I held full P&L responsibility for a high-volume rental operation, driving revenue growth, cost discipline, and asset optimization within a competitive market. I was accountable for financial forecasting, expense management, fleet inventory strategy, pricing execution, and overall branch profitability.
I led revenue expansion initiatives that increased rental volume while simultaneously reducing controllable overhead, strengthening operating margin and cost efficiency per unit. I optimized fleet utilization by managing vehicle class mix, minimizing idle inventory, and mitigating depreciation impact, ensuring availability aligned with forecasted demand.
Beyond financial performance, I developed and led a team of emerging leaders through structured coaching, performance management, and succession planning. I built a high-performance culture centered on accountability, customer experience, and operational discipline, resulting in improved customer retention and sustainable branch growth.
My leadership approach combined financial rigor, inventory strategy, and people development — delivering measurable business outcomes while building promotable talent within the organization.