Summary
Work History
Education
Skills
COMPLIANCE & DATA SECURITY
WORK ELIGIBILITY
PROGRAM FAMILIARITY
CORE COMPETENCIES
Languages
Timeline
background-images

Cameron Ennols

Los Angeles,CA

Summary

Customer support and operations professional with over one year of experience researching, analyzing, and resolving complex customer data, billing inquiries, and service issues. Strong background supporting income-qualified assistance programs, handling sensitive customer and medical information, and communicating across multiple channels. Detail-oriented, analytical, and mission-driven, with a strong commitment to public service, data integrity, and Southern California Edison’s clean energy goals.

Recent graduate with foundational knowledge in History and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Work History

Operation Track Specialist / Support

K1 Speed
  • Confirmed, summarized, and transcribed customer and operational data from multiple systems.
  • Prepared and maintained reports, files, and databases with a high degree of accuracy.
  • Supported pre- and post-order processes including pricing, availability, and customer follow-up.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Customer Support / Operations Specialist

LA Food Bank
  • Researched, analyzed, and interpreted complex customer account data to resolve billing discrepancies, service concerns, and high-bill complaints.
  • Responded to customer inquiries via inbound calls, written correspondence, and digital channels while maintaining professionalism and accuracy.
  • Processed applications and customer requests related to CARE, income-qualified assistance programs, and Medical Baseline eligibility.
  • Compiled, reviewed, and corrected business process exceptions, error listings, and system reports to support accurate billing and service delivery.
  • Maintained digital and paper records in compliance with privacy, cybersecurity, and data-handling requirements.
  • Proactively followed up on order backlogs to ensure customer information remained current and accurate.
  • Collaborated with internal teams to identify recurring customer issues and support continuous improvement initiatives.
  • Provided backup coverage across teams to maintain consistent service levels.
  • Managed daily operations to streamline workflows and enhance efficiency.
  • Collaborated with cross-functional teams to resolve operational issues effectively.
  • Developed and maintained standard operating procedures for consistent performance.
  • Assisted in project management tasks, ensuring deadlines were met consistently.

Education

Bachelor of Arts - History

California State University, Dominguez Hills
Carson, CA
06-2025

Skills

  • Microsoft Excel (tracking, reports, analysis)
  • Microsoft Outlook (customer correspondence)
  • SharePoint (document & record management)
  • SAP / C4 / S4 or comparable CRM & billing systems
  • Digital & paper file maintenance
  • Office equipment (scanner, copier, fax)
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Organization and time management

COMPLIANCE & DATA SECURITY

  • Demonstrated adherence to policies protecting physical, financial, medical, and assets
  • Trusted with handling confidential customer data and proprietary information
  • Strong ethical standards and accountability for accuracy and results

WORK ELIGIBILITY

  • Authorized to work in the United States
  • California resident
  • Able to lift up to 25 lbs
  • Comfortable working remotely with occasional on-site requirements

PROGRAM FAMILIARITY

  • CARE (California Alternate Rates for Energy)
  • Income-Qualified Assistance Programs
  • Medical Baseline Program
  • Energy Efficiency & Utility Assistance Programs

CORE COMPETENCIES

  • Customer Support Operations
  • CARE & Income-Qualified Programs
  • Medical Baseline Program Support
  • Billing Analysis & High-Bill Resolution
  • Written & Verbal Customer Communication
  • Data Review, Validation & Transcription
  • Confidential & Medical Data Protection
  • Order Backlog & Case Follow-Up
  • Process Improvement & Issue Analysis
  • Remote Work & Cross-Functional Collaboration

Languages

English

Timeline

Operation Track Specialist / Support

K1 Speed

Customer Support / Operations Specialist

LA Food Bank

Bachelor of Arts - History

California State University, Dominguez Hills
Cameron Ennols