Cameron Fields
Cicero,IN
Summary
Qualified Infrastructure Engineer with solid background in managing and optimizing network infrastructure. Known for successfully implementing network security measures and ensuring uptime. Demonstrated expertise in troubleshooting complex network issues and maintaining system performance.
Overview
18
18
years of professional experience
Work History
Infrastructure Analyst
Involta / Ark Data Centers
Remote
01.2021 - Current
- Provide Expertise for Enterprise / network infrastructure with multiple data centers and sites.
- advanced routing (VRRP, HSRP, BGP, OSPF and Layer 2, Layer 3 Switching (VXLAN, EVPN,) on Cisco and Arista Hardware.
- Advanced Firewall Support (Palo Alto, Cisco)
- Daily Support for Vmware ESXi and Nutanix Platforms.
- Familiarity providing support for healthcare platform and B2B connections.
- Analyzed infrastructure systems to identify areas for optimization and improvement
- Developed and implemented strategic plans for infrastructure enhancements
- Collaborated with cross-functional teams to ensure seamless integration of new technologies
Network Administrator
Involta
Independence, OH
01.2018 - 01.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support (Palo Alto Firewalls, FortiGate, Cisco ASA)
- Monitored system performance and responded to alerts.
- Assisted in Integration with Involta systems and standards after acquisition.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Identified and immediately resolved issues with network devices.
- Provided Network Support for Publicly Traded Manufacturing Company (3.2 Billion in Annual Revenue)
- Provided support and migration assistance for Legacy ITLYNK clients after acquisition.
- Provided support and coaching to multiple teams.
- Assisted multiple clients with Crypto ware events.
- Implemented and Manage multiple SAML Office 365 MFA integrations.
- Assisted Customer Service staff on troubleshooting issues and closing calls.
- Authored documentation for system configuration and troubleshooting.
- Managed and Closed 51% of CSD Network Tasks Assigned to our Team.
- Provided support of 300 + clients with standard solutions and custom solutions.
Senior Systems Engineer & CSM
IT|LYNK
Independence, OH
01.2016 - 01.2018
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate network hardware solutions.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Oversaw multiple projects and managed resources both technical and personal.
- Managed Customer Relationships.
- Provided Management and Oversite for All Projects
- Migrated 20 separate clients from completers Data Center in under 6 months. This
- Managed and Implemented Multiple 10gi Fiber Rings.
- Managed Internet Ingress & Egress routers running BGP.
- Managed all customer and data center firewalls (Cisco ASA & Juniper)
- Managed and Implemented Multi Data Center Network with advanced routing (iBGP, eBGP, & OSPF)
- Maintained Virtualization Platform for 20 + Clients based on KVM and VMware
- Managed Customer Load Balancers (F5)
- Implemented & Managed Veaam Technologies
- Managed Billing and AR.
- Managed Customer Relationships.
- Working Session with Clients Management Team on regular cadence to determine key support issues.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Consulting Systems Engineer
IT|Lynk
01.2013 - 12.2016
- Provided Network Support for Customer Onboarding
- Manage and Implemented Multi Site BGP Peering for Enterprise Customer.
- Worked with Systems Engineers to Migrated from Exchange 2010 to 2016
- Verified continuity of computer and telephone system services for users..
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Assisted IT staff on troubleshooting issues and closing calls.
- Diagnosed and resolved hardware and software issues.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
CTO & Vendor Management
Collision Cure
Anderson IN
01.2013 - 12.2016
- Managed and Implemented a multi site network encompassing 10 locations using hub spoke topology.
- Managed Vmware Environment, Palo Alto Firewalls, Exchange 2013, Active Directory & Cisco Switching Core.
- Managed Mitel VoIP Phone System.
- Oversaw the implementation of multiple CRM systems.
- Managed and Implemented Collision Customer Stratification Survey Process.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program for 250 employees.
- Managed Parts Coordinator Personal. Reduced Incorrect Parts by 28 %. Increased Profit Margins by 8 %
- Managed Junior Systems Admin
- Implemented network security measures to minimize data loss.
- Monitored system performance and responded to alerts.
- Planned annual budgets to fund IT projects and control spending.
CTO
Zero Hassle IT
Medina, OH
03.2010 - 01.2014
- Pioneered VDI Computing within the Collision Repair Space.
- Managed and Implemented VDI Computing using Vmware Technologies
- Implemented and Managed a multi
- Developed, planned and implemented training programs.
- Provided coaching and mentoring to employees.
- Managed a Team of 6 Employees responsible for Daily Support.
- Oversaw Daily Support Operations
- Planned annual budgets to fund IT projects and control spending.
Systems Engineer
Zero Hassle IT
01.2008 - 03.2010
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Resolved 60 % of client complaints on First Call.
- Delivered helpdesk service and support to customers.
- Collaborated with executive team to define business requirements and systems goals.
Education
Associate of Science -
Ivy Tech Community College of Indiana
Indianapolis, IN12.2010
High School Diploma -
Pendleton Heights High School
Pendleton, IN06.2007
Skills
- Disaster Preparation
- Diagnosis and Troubleshooting
- Network Repairs and Maintenance
- Performance Improvement
- Troubleshooting & Coordination
- Critical Thinking and Analysis
- Palo Alto Firewalls & Cisco Technologies
- Wide Area Network (WAN)
- Advanced Routing Protocols
- Monitoring Tools
- Emergency Situations
- Complex Problem-Solving
- Service-Orientation
- Time Management
- Effective Communication
Timeline
Infrastructure Analyst
Involta / Ark Data Centers
01.2021 - Current
Network Administrator
Involta
01.2018 - 01.2021
Senior Systems Engineer & CSM
IT|LYNK
01.2016 - 01.2018
Consulting Systems Engineer
IT|Lynk
01.2013 - 12.2016
CTO & Vendor Management
Collision Cure
01.2013 - 12.2016
CTO
Zero Hassle IT
03.2010 - 01.2014
Systems Engineer
Zero Hassle IT
01.2008 - 03.2010
Associate of Science -
Ivy Tech Community College of Indiana
High School Diploma -
Pendleton Heights High School