Cameron Fields
Anderson,IN
Summary
Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over [Number] years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
16
16
years of professional experience
Work History
Network Administrator
Involta
01.2018 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support (Palo Alto Firewalls, FortiGate, Cisco ASA)
- Monitored system performance and responded to alerts.
- Assisted in Integration with Involta systems and standards after acquisition.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Identified and immediately resolved issues with network devices.
- Provided Network Support for Publicly Traded Manufacturing Company (3.2 Billion in Annual Revenue)
- Provided support and migration assistance for Legacy ITLYNK clients after acquisition.
- Provided support and coaching to multiple teams.
- Assisted multiple clients with Crypto ware events.
- Implemented and Manage multiple SAML Office 365 MFA integrations.
- Assisted Customer Service staff on troubleshooting issues and closing calls.
- Authored documentation for system configuration and troubleshooting.
- Managed and Closed 51% of CSD Network Tasks Assigned to our Team.
- Provided support of 300 + clients with standard solutions and custom solutions.
Senior Systems Engineer & CSM
IT|LYNK
01.2016 - 01.2018
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate network hardware solutions.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Oversaw multiple projects and managed resources both technical and personal.
- Managed Customer Relationships.
- Provided Management and Oversite for All Projects
- Migrated 20 separate clients from completers Data Center in under 6 months. This
- Managed and Implemented Multiple 10gi Fiber Rings.
- Managed Internet Ingress & Egress routers running BGP.
- Managed all customer and data center firewalls (Cisco ASA & Juniper)
- Managed and Implemented Multi Data Center Network with advanced routing (iBGP, eBGP, & OSPF)
- Maintained Virtualization Platform for 20 + Clients based on KVM and VMware
- Managed Customer Load Balancers (F5)
- Implemented & Managed Veaam Technologies
- Managed Billing and AR.
- Managed Customer Relationships.
- Working Session with Clients Management Team on regular cadence to determine key support issues.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Consulting Systems Engineer
IT|Lynk
01.2013 - 12.2016
- Provided Network Support for Customer Onboarding
- Manage and Implemented Multi Site BGP Peering for Enterprise Customer.
- Worked with Systems Engineers to Migrated from Exchange 2010 to 2016
- Verified continuity of computer and telephone system services for users..
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Assisted IT staff on troubleshooting issues and closing calls.
- Diagnosed and resolved hardware and software issues.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
CTO & Vendor Management
Collision Cure
01.2013 - 12.2016
- Managed and Implemented a multi site network encompassing 10 locations using hub spoke topology.
- Managed Vmware Environment, Palo Alto Firewalls, Exchange 2013, Active Directory & Cisco Switching Core.
- Managed Mitel VoIP Phone System.
- Oversaw the implementation of multiple CRM systems.
- Managed and Implemented Collision Customer Stratification Survey Process.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program for 250 employees.
- Managed Parts Coordinator Personal. Reduced Incorrect Parts by 28 %. Increased Profit Margins by 8 %
- Managed Junior Systems Admin
- Implemented network security measures to minimize data loss.
- Monitored system performance and responded to alerts.
- Planned annual budgets to fund IT projects and control spending.
CTO
Zero Hassle IT
03.2010 - 01.2014
- Pioneered VDI Computing within the Collision Repair Space.
- Managed and Implemented VDI Computing using Vmware Technologies
- Implemented and Managed a multi
- Developed, planned and implemented training programs.
- Provided coaching and mentoring to employees.
- Managed a Team of 6 Employees responsible for Daily Support.
- Oversaw Daily Support Operations
- Planned annual budgets to fund IT projects and control spending.
Systems Engineer
Zero Hassle IT
01.2008 - 03.2010
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Resolved 60 % of client complaints on First Call.
- Delivered helpdesk service and support to customers.
- Collaborated with executive team to define business requirements and systems goals.
Education
Associate of Science -
Ivy Tech Community College of Indiana
Indianapolis, IN12.2010
High School Diploma -
Pendleton Heights High School
Pendleton, IN06.2007
Skills
- Disaster Preparation
- Diagnosis and Troubleshooting
- Network Repairs and Maintenance
- Performance Improvement
- Troubleshooting & Coordination
- Critical Thinking and Analysis
- Palo Alto Firewalls & Cisco Technologies
- Wide Area Network (WAN)
- Advanced Routing Protocols
- Monitoring Tools
- Emergency Situations
- Complex Problem-Solving
- Service-Orientation
- Time Management
- Effective Communication
Timeline
Network Administrator
Involta
01.2018 - Current
Senior Systems Engineer & CSM
IT|LYNK
01.2016 - 01.2018
Consulting Systems Engineer
IT|Lynk
01.2013 - 12.2016
CTO & Vendor Management
Collision Cure
01.2013 - 12.2016
CTO
Zero Hassle IT
03.2010 - 01.2014
Systems Engineer
Zero Hassle IT
01.2008 - 03.2010
Associate of Science -
Ivy Tech Community College of Indiana
High School Diploma -
Pendleton Heights High School
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