Overview
Work History
Education
Skills
Timeline
Generic

Cameron Fletcher

Duncan,OK

Overview

13
13
years of professional experience

Work History

Server Manager

Jimmys Egg
11.2017 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Server

Applebee's Neighborhood Grill & Bar
03.2015 - 11.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Don Jose Mexican Restaurant
04.2014 - 03.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

General Manager

Sonic Drive In
01.2011 - 04.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Duncan High School
Duncan, OK
05.2002

Skills

  • Risk Management
  • Schedule Crew Members
  • Crew Coordination
  • Front of House Management
  • Performance Strategies
  • Restaurant Operation
  • Calendar and Scheduling Software
  • Employee Performance Evaluations
  • Credit Card Transaction Processing
  • Server Improvements
  • Equipment Preparation
  • Counting Money
  • POS Terminal Operation
  • Managing Reservations and Large Parties
  • Serve Customers
  • Investigating Complaints
  • Cook Foods
  • Control Inventory Costs
  • Customer Experience
  • Customer Needs Assessments
  • Fire Safety Regulations
  • Team Training
  • Organizing and Prioritizing
  • Equipment Maintenance
  • Work Assignments
  • Disciplinary Action
  • Expectation Setting
  • Anticipating Problems
  • Developing Special Dishes and Recipes
  • Billing and Payment Processing
  • Guest Satisfaction
  • Facilities Planning
  • Brand Loyalty
  • Monitoring Food Preparation
  • Overseeing Personnel
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Server Configuration
  • Providing Feedback
  • Training New Hires
  • Server Scheduling
  • Supply Ordering and Management

Timeline

Server Manager

Jimmys Egg
11.2017 - Current

Server

Applebee's Neighborhood Grill & Bar
03.2015 - 11.2017

Server

Don Jose Mexican Restaurant
04.2014 - 03.2015

General Manager

Sonic Drive In
01.2011 - 04.2014

High School Diploma -

Duncan High School

Similar Profiles

CREATE PROFILE
Cameron Fletcher