Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Frawley

Tuscaloosa,AL

Summary

Experienced in several backgrounds and dealing with the public.

Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in NCIC, Kronos, Work Jam, POS, Word and others.

Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

Overview

4
4
years of professional experience

Work History

Administrative Coordinator

TJ Maxx, TJX Companies
Tuscaloosa, United States
07.2022 - Current
  • Prepared detailed documents and reports in adherence administrative processes.
  • Prepared new hire folders and information.
  • Worked on schedule and request time off forms.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Responded to questions and managed communications with associates.
  • Managed store while three of the four managers were out on leave or vacation.
  • Filed documents in appropriate locations.

Key Carrier

TJ Maxx, TJX Companies
Tuscaloosa, AL
05.2021 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance of ~70 employees, corrected problems and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store several days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Directed customers to correct store locations.
  • Monitored security areas during busy periods.
  • Oversaw team of employees.

Customer Experience Coordinator

TJ Maxx, TJX Companies
Tuscaloosa, United States
12.2021 - 07.2022
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Helped customers understand return policies and processed items.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Non-Apparel Coordinator

TJ Maxx, TJX Companies
Tuscaloosa, United States
07.2021 - 12.2021
  • Coached employees through day-to-day work and complex problems.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.

Detention Deputy

Tuscaloosa County Sheriff S Office
Tuscaloosa, United States
02.2021 - 07.2021
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing and physical well-being of inmates.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Transported prisoners throughout facility and on-site to medical appointments and court appearances.
  • Supervised and controlled behavior of all inmates and ongoing of facility.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed inmates by taking photographs and fingerprints.
  • Maintained security and welfare of prisoners in 500-800-inmate county jail facility.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Processed visitors and attorneys arriving to see prisoners.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Created and maintained arrest files on inmates processed through jail.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.

Detention Officer

Tuscaloosa County Sheriff S Office
Tuscaloosa, United States
06.2018 - 05.2019
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing and physical well-being of inmates.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Transported prisoners throughout facility and on-site to medical appointments and court appearances.
  • Supervised and controlled behavior of all inmates.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed inmates by taking photographs and fingerprints.
  • Maintained security and welfare of prisoners in 500-800-inmate facility.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Processed visitors and attorneys arriving to see prisoners.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Created and maintained arrest files on inmates processed through jail.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.

Education

Bachelor of Science - Criminal Justice

The University of Alabama
Tuscaloosa, AL
12.2020

Skills

  • Team Collaboration
  • Microsoft Word
  • Team Management
  • Verbal and Written Communication
  • Office Management
  • Project Support
  • Inventory Management
  • Microsoft Excel
  • Administrative Arrangements
  • Data Entry
  • Staff Training
  • Telephone Etiquette
  • Time Management
  • Office Supplies and Inventory
  • Office Opening and Closing
  • Attention to Detail
  • Report Development
  • Employee Motivation
  • Administrative Leadership
  • Employee Records Management
  • Friendly and Relatable
  • Behavior Control
  • Contraband Searching
  • Body and Cell Searches
  • Head Counts
  • Crisis Intervention
  • Conduct Reporting
  • Medical Emergency Response
  • Inmate Population Control
  • Security Checks
  • Inmate Supervision
  • Firearms Training
  • Corrective Actions
  • Reading Comprehension
  • Defensive Techniques
  • Physical Restraint
  • Control Room Maintenance
  • Adult Detention
  • Critical Thinking
  • Sanitation Checks
  • Booking Procedures
  • Emergency Situations
  • Restraint Techniques
  • Court Procedures
  • Conflict De-Escalation
  • Detail Work
  • Rule Enforcement
  • Taking Photographs
  • Dormitory Control
  • Firearm Safety
  • First Aid Certification
  • Criminal Rights
  • Jail Order
  • Institution Security
  • Safety Precautions
  • Corrections
  • Ethics
  • Self-Defense
  • Kronos Software
  • Rewards Programs
  • Handling Complaints and Inquiries
  • Cash Deposits and Receipts
  • Recruitment and Training
  • Customer Experience Enhancement
  • Computer Proficiency
  • POS Inventory System Operation
  • Till Counting
  • Thorough Knowledge of Product
  • Positive Reinforcement
  • Administrative Duties
  • Customer Transactions
  • Payroll Preparation
  • Superior Work Ethic
  • Cash Counting

Timeline

Administrative Coordinator

TJ Maxx, TJX Companies
07.2022 - Current

Customer Experience Coordinator

TJ Maxx, TJX Companies
12.2021 - 07.2022

Non-Apparel Coordinator

TJ Maxx, TJX Companies
07.2021 - 12.2021

Key Carrier

TJ Maxx, TJX Companies
05.2021 - Current

Detention Deputy

Tuscaloosa County Sheriff S Office
02.2021 - 07.2021

Detention Officer

Tuscaloosa County Sheriff S Office
06.2018 - 05.2019

Bachelor of Science - Criminal Justice

The University of Alabama

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Cameron Frawley