Dynamic Sales Manager with a proven track record of driving productivity and achieving ambitious sales targets. Expertise in strategic planning, customer relationship management, and team leadership, complemented by strong communication and negotiation skills. Demonstrated ability to foster business growth through effective problem-solving and collaborative team efforts. Committed to leveraging these competencies to enhance organizational success.
Overview
15
15
years of professional experience
Work History
Sales Operations Manager
Georgia Unlimited Roofing and Building
Covington, GA
03.2022 - Current
Monitored competitor activity in order to stay ahead of industry trends.
Identified areas for improvement within the sales department through regular audits.
Analyzed market trends and identified new business opportunities.
Developed pricing models that balanced profitability with competitive offerings.
Directed and coordinated products, services and sales activities.
Implemented process improvements to streamline operations and reduce costs.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Resolved customer complaints regarding sales and service.
Analyzed customer buying behaviors in order to optimize sales processes for maximum efficiency.
Conducted market research to identify potential target customers and develop marketing plans.
Researched industry regulations related to sales practices in order to remain compliant.
Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
Developed strategic partnerships with external organizations that could benefit company objectives.
Established relationships with vendors to negotiate favorable terms for new products or services.
Collaborated with other departments to ensure seamless coordination of activities across the organization.
Analyzed customer data to identify trends and opportunities for sales growth.
Maintained current knowledge of technology used in the field of Sales Operations Management.
Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
Used change methodologies to increase sales and led projects for increased productivity.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted testing of software and systems to ensure quality and reliability.
Maintained updated knowledge through continuing education and advanced training.
Assisted with customer requests and answered questions to improve satisfaction.
Utilized various software and tools to streamline processes and optimize performance.
Worked with cross-functional teams to achieve goals.
Managed inventory and supplies to ensure materials were available when needed.
Field Sales Territory Manager
Opterra Solutions
Conyers, GA
10.2020 - 03.2022
Resolved customer complaints promptly while maintaining positive relationships with clients.
Expanded new business, implementing effective networking strategies.
Conducted market research and reported on competitors.
Solicited business from customers through warm and cold calling, networking, and digital sales strategies.
Identified potential opportunities for expanding business into new markets or territories.
Reviewed existing customer accounts regularly to ensure that they are up-to-date on payments and any changes made since last contact.
Developed and implemented strategies to increase sales in assigned territory.
Enhanced sales volume through skilled support to both new and inactive customers.
Completed regular reports highlighting competitive intelligence, insights and challenges to consistently improve sales abilities and results.
Developed relationships with key customers through regular visits and communication.
Conducted market research to understand trends in the industry, customer preferences, and competition.
Maintained up-to-date knowledge of industry trends, competitive landscape, and customer needs.
Coordinated store restocking and merchandising to maintain product prevalence and promote sales.
Coordinated with distribution centers to ensure timely delivery of goods ordered by customers.
Oversaw account management and servicing for many existing accounts.
Managed and cultivated relationships with new and established clients to sustain territory revenue.
Resolved customer complaints regarding sales and service.
Prepared monthly reports detailing progress against goals and objectives set forth by management team.
Assisted in developing sales forecasts for future periods based on current market conditions.
Collaborated with internal departments such as marketing, operations, finance, and logistics to ensure smooth execution of sales initiatives.
Maintained records of all customer interactions including orders placed, payments received, service requests fulfilled.
Monitored competitor activities and provided recommendations on how to stay ahead of the competition.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked with cross-functional teams to achieve goals.
Business Operations Consultant
Mansfield Market Place and Ace Hardware
Mansfield, Georgia
12.2018 - 10.2020
Formulated risk management policies to protect company assets from potential liabilities or losses.
Monitored operations and reviewed records and metrics to understand company performance.
Oversaw quality control to identify inconsistencies and malfunctions.
Managed meetings with clients and other stakeholders to ensure the distribution of key information and encourage the sharing of ideas.
Utilized well-honed skills to swiftly adapt and refocus with changing project priorities.
Determined consumer needs to provide products and services appealing to larger market.
Performed gap analyses to determine areas where additional resources are needed or where current resources can be better utilized.
Conducted research on industry trends and competitive landscape to identify new opportunities for growth.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Evaluated needs of departments and delegated tasks to optimize overall production.
Set specific goals for projects to measure progress and evaluate end results.
Assessed current operations infrastructure and made recommendations for improvements.
Prepared detailed reports outlining key findings from analysis of business performance metrics.
Evaluated current systems for accuracy and completeness before recommending upgrades or replacements as needed.
Identified cost-saving measures through benchmarking of existing processes against industry best practices.
Implemented strategies to take advantage of new opportunities.
Provided strategic advice on the best ways to increase profits and maximize productivity.
Analyzed financial data, identified trends and recommended strategies to optimize business operations.
Facilitated training sessions for new employees on company policies and procedures.
Managed vendor relationships by negotiating terms of service or pricing agreements when necessary.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Performed quality assurance testing on software applications prior to release.
Analyzed key performance indicators to identify effective strategies.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Worked closely with human resources to support employee management and organizational planning.
Developed and implemented operational processes to improve efficiency and reduce costs.
Advised senior executives on developing long-term strategies that align with organizational objectives.
Increased operations efficiency through execution of improvement processes.
Facilitated communication between different departments in order to promote collaboration across the organization.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Assisted with customer requests and answered questions to improve satisfaction.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Achieved cost-savings by developing functional solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized various software and tools to streamline processes and optimize performance.
Managed inventory and supplies to ensure materials were available when needed.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated and maintained databases with current information.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Small Business Field Sales Manager
Windstream Communications, Inc.
Milledgeville, GA
01.2010 - 12.2018
Organized field visits to customers and prospects to build relationships, present products, and increase sales volume.
Supported sales team members to drive growth and development.
Expanded new business, implementing effective networking strategies.
Oversaw regional and local sales managers and staff.
Gained market share in new sales performance through aggressive team training.
Educated store personnel about program changes, new processes and current product information.
Provided training on product features and benefits to field personnel.
Conducted regular market research to identify new business opportunities.
Conducted market research to identify customer needs and develop targeted sales plans.
Distributed merchandise plans and brand messaging for use by sales personnel.
Participated in trade shows and conferences to promote company's products and services.
Reviewed monthly reports from regional teams to ensure targets were being met or exceeded.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Established ambitious goals for employees to promote achievement and surpass business targets.
Collaborated with internal stakeholders including Product Management, Marketing, Finance and Operations teams to ensure successful execution of initiatives.
Managed a team of 10+ sales representatives across multiple regions.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Completed regular reports highlighting competitive intelligence, insights and challenges to consistently improve sales abilities and results.
Ensured compliance with all applicable laws and regulations within scope of responsibility.
Conducted market research and reported on competitors.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Developed incentive programs for sales representatives that encouraged high-performance results.
Identified opportunities for improvement in processes related to customer service delivery.
Established effective communication channels between team members and headquarters staff.
Built sales forecasts and schedules to reflect desired productivity targets.
Performed regular analysis of competitive landscape to understand threats and opportunities in the marketplace.
Developed and implemented sales strategies for new and existing accounts.
Coached and mentored junior staff members by providing guidance on best practices in selling techniques and approaches.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Maintained accurate records of sales activities, customer interactions, and product performance.
Enhanced sales volume through skilled support to both new and inactive customers.
Monitored customer satisfaction levels through surveys and feedback forms.
Resolved customer complaints promptly and effectively when necessary.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Directed and coordinated products, services and sales activities.
Created comprehensive weekly, monthly, quarterly reports highlighting key metrics such as revenue growth, margin performance, ROI tracking.
Analyzed competitors' pricing structures, promotions, and market share trends to inform strategic decisions.
Resolved customer complaints regarding sales and service.
Used change methodologies to increase sales and led projects for increased productivity.
Coached, developed and motivated team to achieve revenue goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Conducted testing of software and systems to ensure quality and reliability.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Achieved cost-savings by developing functional solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Completed day-to-day duties accurately and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Project Manager / Real Estate Broker Associate at Building Unlimited Roofing & Solar Inc.Project Manager / Real Estate Broker Associate at Building Unlimited Roofing & Solar Inc.