Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cameron Gibson

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operational Manager

FedEx
08.2021 - Current
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Certified Yard Switcher

FedEx:Ground
12.2020 - 08.2021
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
  • Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
  • Informed supervisor and shipping lead about shipping concerns to avoid backups.
  • Performed preventive care and maintenance for machine and vehicle operations.
  • Communicated with dispatchers and other personnel to coordinate switching operations.
  • Performed routine repair and maintenance duties.
  • Monitored switching operations, providing safe movement of freight cars.
  • Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.
  • Rode on moving cars by holding onto grab irons and standing on ladder steps.
  • Followed current orders to smoothly couple, uncouple and switch rail cars.

Package Handler

FedEx:Ground
06.2020 - 12.2020
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Strapped items down over protective padding to secure throughout transportation.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Cashier Supervisor

Kroger
01.2018 - 06.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Research and Development Fellow

National Science Foundation Bioxfel Science And Technology Center
11.2018 - 12.2019
  • Collaborated with team to optimize workflow and achieve objectives.
  • Networked and built strong presence with peers to facilitate professional relationships.
  • Reviewed course design and delivery to maintain departmental standards for quality.
  • Read and understood course materials ahead of preparatory sessions.
  • Contributed to research activities by providing specialist input based on professional expertise, practice, experience and qualifications.
  • Developed unique research into Pharmaceutical Development.
  • Authored professional scientific papers for publishing in peer-reviewed journals.
  • Maintained high levels of confidentiality to protect data quality and project research.
  • Collaborated with other researchers to write and distribute impactful results of Pharmaceutical developments research.
  • Followed best practices and scientific protocol to reach defensible conclusions based on solid evidence.
  • Analyzed data to determine which theory to select for further research.
  • Worked to improve collective knowledge of Biology.
  • Recorded data from research to allow for accurate analysis.
  • Performed scientific research on multiple projects.
  • Upheld all university and regulatory requirements for documentation of findings.
  • Compiled data in reports and other documents using Microsoft Excel and Powerpoint.
  • Published research in research journals.

Courtesy Clerk

Kroger
05.2017 - 05.2018
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Collected more than 150 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Assisted in unloading trucks and stocking shelves with new products.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Processed returns and refunds in accordance with store policies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor of Arts - Human Resources Management

University of Phoenix
Tempe, AZ
05.2025

Bachelor of Science - Biology

Fort Valley State University
Fort Valley, GA
12.2019

High School Diploma -

Jones County High School
Gray, GA
05.2016

Skills

  • Inventory Control
  • Attention to Detail
  • Staff Training
  • Supply Chain Management
  • Problem Solving
  • Adaptability
  • Policy Implementation
  • Change Management
  • Organizational Skills
  • Performance Management
  • Time Management
  • Business Development
  • Data Analysis
  • Decision Making
  • Conflict Resolution
  • Quality Assurance
  • Process Improvement
  • Team Leadership
  • Strategic Planning
  • Risk Management
  • Schedule Management
  • Employee Development
  • Performance Improvement
  • Inventory Management
  • Staff Management
  • Hiring and Onboarding
  • Human Resources
  • Scheduling
  • Management Team Building

Accomplishments

  • Achieved Team Member of the month June 2022
  • Achieved Team Member of the month October 2023
  • Supervised team of 100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Bravo Zulu Award (2022) by completing Peak Season with accuracy and efficiency.

Certification

  • First Aid Training - [Timeframe]
  • CPR Training
  • Blood Borne Pathogens Training
  • Yard Switcher Certifications

Timeline

Operational Manager

FedEx
08.2021 - Current

Certified Yard Switcher

FedEx:Ground
12.2020 - 08.2021

Package Handler

FedEx:Ground
06.2020 - 12.2020

Research and Development Fellow

National Science Foundation Bioxfel Science And Technology Center
11.2018 - 12.2019

Cashier Supervisor

Kroger
01.2018 - 06.2020

Courtesy Clerk

Kroger
05.2017 - 05.2018

Bachelor of Arts - Human Resources Management

University of Phoenix

Bachelor of Science - Biology

Fort Valley State University

High School Diploma -

Jones County High School

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Cameron Gibson