Cameron Gillyard
Jacksonville ,FL
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Parts Specialist
RC HIILL MITSUBISHI
Ocala, FL
10.2021 - Current
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Satisfied customers with fast, knowledgeable service for automotive product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Parts Counter Person
NAPA Auto Parts
Ocala, FL
01.2022 - Current
- Money Management, customer service and outreach, inventory and store presentation
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Customer Service Manager
AutoZone
Ocala, FL
01.2018 - 01.2022
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Customer Service Specialist
Auto Customs
Ocala, FL
02.2017 - 06.2017
- My job details were to multitask through multiple browsers and systems selling top brand truck accessories, solving customers problems and answering questions through chat system while providing a world class customer experience.
Supervisor
Bealls Outlet
Ocala, FL
11.2022 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Belleview High School
Skills
- Special Requests
- Parts Identifications
- Report Generation
- Creative Solutions
- Account Management
- MS Office Proficiency
- Customer Service and Assistance
- Inbound and Outbound Calling
- Report Creation
- Staff Training
- Customer Relations
- Microsoft Excel
Additional Information
- Jacksonville, FL , Authorized to work in the US for any employer
Timeline
Supervisor
Bealls Outlet
11.2022 - Current
Parts Counter Person
NAPA Auto Parts
01.2022 - Current
Parts Specialist
RC HIILL MITSUBISHI
10.2021 - Current
Customer Service Manager
AutoZone
01.2018 - 01.2022
Customer Service Specialist
Auto Customs
02.2017 - 06.2017
Belleview High School
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