Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Gloston

Port Arthur,TX

Summary

Driven professional with extensive experience in healthcare customer service, notably with Teleperformance USA, adept at eligibility determination and complaint handling. Demonstrated ability to enhance customer satisfaction and retention through effective problem-solving and a professional demeanor. Proven track record in streamlining application processes and improving service delivery by implementing strategic customer retention plans.

Overview

7
7
years of professional experience

Work History

Healthcare CSR

Teleperformance USA
09.2023 - 02.2024
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed enrollment, registration, eligibility, coverage, billing concerns, and appointments.
  • Gathered and verified case data.
  • Provided information and referral services to patients.
  • Explained program benefits and requirements to clients.
  • Explained and helped member/patients understand the reason for approval/denial of benefits.

Member Services/Pharmacy Help Desk

Alorica
10.2022 - 03.2023
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Processed medical insurance claims.
  • Entered prescription information into computer system.
  • Accurately prepare and distribute patient medications.
  • Informed customers on approvals/denials of medications and also information regarding co-pays, deductibles, and/or premiums.
  • Collaborated with healthcare providers to clarify prescription details, ensuring patient safety and care.

Customer Service Cashier

Walmart
08.2021 - 06.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Temp Healthcare CSR

Spherion Staffing
07.2020 - 01.2021
  • Provided professional services and support in a dynamic work environment.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Cultivated interpersonal skills by building positive relationships with others.

Office Assistant Intern

Valley View Estates Assisted Living
12.2018 - 05.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Proofread papers, letters and marketing materials to identify mistakes for quality control.
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Developed correspondence letters, memos, and emails.

Retention Agent

Focus Services
05.2017 - 03.2018
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Reviewed successes and failures to learn from previous mistakes.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Education

High School Diploma -

Memorial High School
Port Arthur, TX
03.2017

Skills

  • Complaint Handling
  • CRM Software
  • Call center experience
  • Eligibility Determination
  • Application processing
  • Professional Demeanor
  • Problem-solving abilities
  • Claims Processing

Timeline

Healthcare CSR

Teleperformance USA
09.2023 - 02.2024

Member Services/Pharmacy Help Desk

Alorica
10.2022 - 03.2023

Customer Service Cashier

Walmart
08.2021 - 06.2022

Temp Healthcare CSR

Spherion Staffing
07.2020 - 01.2021

Office Assistant Intern

Valley View Estates Assisted Living
12.2018 - 05.2020

Retention Agent

Focus Services
05.2017 - 03.2018

High School Diploma -

Memorial High School

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Cameron Gloston