Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Auction Engineer - Data Analyst - Client Liaison
Auction Frogs
Boise, Idaho
09.2020 - Current
Researched and resolved issues regarding integrity of data flow into databases.
Identified and documented detailed business rules and use cases based on requirements analysis.
Collaborated with business-unit leaders to identify and prioritize problems.
Identified, analyzed and interpreted trends or patterns in complex data sets.
Logistics Pickup Clerk
Saia LTL Freight
Boise, ID
10.2018 - 05.2019
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Collaborated with vendors and warehouse personnel to procure supplies and materials.
Worked with vendors to schedule daily pickups and weekly deliveries.
Coordinated driver dispatch to accomplish daily delivery requirements.
Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
Fraud Account Supervisor
Capital One
Boise, ID
11.2017 - 09.2018
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Provided exemplary level of customer service to clients and company personnel.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Investigated cases of credit card fraud, which involved upwards of $15,000 per case.
Front Desk Receptionist
The Cabin
Boise, ID
01.2016 - 04.2016
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Designed employee work schedules to address complete operational needs.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Monitored office supplies by checking inventory and placing orders.
Transcribed phone messages and relayed to appropriate personnel.
Kept accounts in balance and ran daily reports to verify totals.
Assistant to ECommerce Manager
The Idaho Youth Ranch
Boise, Idaho
06.2015 - 07.2015
Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Constructed new payment systems for online orders to optimize website shopping and boost sales.
Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.